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Cloud Support Engineer (Platform – KR) Japan
Cloud Support Engineer (Platform – KR) Description
Job #: 85622
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
The Platform Specialist - Developer will provide support for Google Cloud Platform products, solutions and APIs, including App Engine, BigQuery and Cloud Storage. The profile will provide technical assistance and developer support as part of a global support organization. The profile will also work closely with engineers and product managers to improve the product and make our customers successful.
Value the individuals – We encourage and motivate people to grow. We perceive our people as a source of our success;
Strive for excellence – We strive for the highest standards of excellence and continuously learn. We take pride in our engineering and accomplishments;
Act as a team – We treat one another with respect and encourage the best ideas to come from anywhere within the organization. We value our diversity;
Focus on Customers – We build long term customer relationships, as we strive to always understand our customers' business and needs;
Act with integrity – We operate legally, honestly and ethically. We take responsibility for our actions.
#REF_JP_TG
DESCRIPTION
The Platform Specialist - Developer will provide support for Google Cloud Platform products, solutions and APIs, including App Engine, BigQuery and Cloud Storage. The profile will provide technical assistance and developer support as part of a global support organization. The profile will also work closely with engineers and product managers to improve the product and make our customers successful.
We Value
Value the individuals – We encourage and motivate people to grow. We perceive our people as a source of our success;
Strive for excellence – We strive for the highest standards of excellence and continuously learn. We take pride in our engineering and accomplishments;
Act as a team – We treat one another with respect and encourage the best ideas to come from anywhere within the organization. We value our diversity;
Focus on Customers – We build long term customer relationships, as we strive to always understand our customers' business and needs;
Act with integrity – We operate legally, honestly and ethically. We take responsibility for our actions.
#REF_JP_TG
Responsibilities
- Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
- Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
- Work closely with internal support teams to improve cloud products at a senior level
- Provide assistance and guidance to users through public forums (third party and Google-owned)
Requirements
- Proficient in at least one of Java, Python, PHP or Go
- Comfortable working on Linux-based systems
- Comfort and experience using SQL (any dialect) to extract and manipulate data
- Hands on experience with web protocols (HTTP, TLS, etc.)
- Experience with services API development as well as creating REST and JSON APIs
- Familiarity with cloud computing
- Ability to read and understand code and able to write code samples to reproduce customer issues
- Strong troubleshooting skills including the ability to read and understand logs and stack traces
- Ability to research using internal knowledge bases and public-facing documentation (Google Developers, StackOverflow, etc.)
- A strong sense of business ownership and customer focus
- Preferred Qualifications:
- Experience with Platform-as-a-Service (PaaS)
- Familiarity with parallel / distributed computing (NoSQL, MapReduce, etc.)
We offer
- Unique opportunity to work for challenging projects in a multinational team
- Competitive compensation depending on experience and skills
- Regular assessments and salary reviews
- Free English classes and unlimited self-service trainings
- Friendly team and creative atmosphere
- Flexible working schedule
- Corporate and social events
