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Cloud Support Engineer (Infrastructure - KR) Japan
Cloud Support Engineer (Infrastructure - KR) Description
Job #: 85624
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
The Network Specialist - System Admin will provide support for Google Cloud Platform products and solutions including Google Compute Engine and related services. The profile will be responsible for providing technical assistance and developer support as part of a global support organization. The profile will also work closely with engineers and product managers to improve the product and make our customers successful.
Value the individuals – We encourage and motivate people to grow. We perceive our people as a source of our success;
Strive for excellence – We strive for the highest standards of excellence and continuously learn. We take pride in our engineering and accomplishments;
Act as a team – We treat one another with respect and encourage the best ideas to come from anywhere within the organization. We value our diversity;
Focus on Customers – We build long term customer relationships, as we strive to always understand our customers' business and needs;
Act with integrity – We operate legally, honestly and ethically. We take responsibility for our actions.
#REF_JP_TG
DESCRIPTION
The Network Specialist - System Admin will provide support for Google Cloud Platform products and solutions including Google Compute Engine and related services. The profile will be responsible for providing technical assistance and developer support as part of a global support organization. The profile will also work closely with engineers and product managers to improve the product and make our customers successful.
We Value
Value the individuals – We encourage and motivate people to grow. We perceive our people as a source of our success;
Strive for excellence – We strive for the highest standards of excellence and continuously learn. We take pride in our engineering and accomplishments;
Act as a team – We treat one another with respect and encourage the best ideas to come from anywhere within the organization. We value our diversity;
Focus on Customers – We build long term customer relationships, as we strive to always understand our customers' business and needs;
Act with integrity – We operate legally, honestly and ethically. We take responsibility for our actions.
#REF_JP_TG
Responsibilities
- Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
- Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
- Work closely with internal support teams to improve cloud products at a senior level, suggesting and making changes to the product code
- Provide assistance and guidance to users through public forums (third party and Google-owned)
Requirements
- Strong knowledge of Linux / UNIX and Windows Server
- Familiarity with shell scripting
- Familiarity with multi-tasking and multi-processing
- Strong understanding of administration (user accounts, permission models, access control)
- Familiarity with networking (NAT, firewalls, basic routing, load balancing, etc.)
- Experience troubleshooting Linux performance (CPU, memory, I/O)
- Familiarity with application of cryptographic tools and concepts (public/private key auth, ssh, etc.)
- Strong troubleshooting skills and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace, etc.)
- Familiarity with SQL (any dialect)
- Familiarity with cloud computing
- Ability to research using internal knowledge bases and public-facing documentation (Google Developers, StackOverflow, etc.)
- A strong sense of business ownership and customer focus Preferred Qualifications
- Experience with VMs (Google Compute Engine, VMware, Amazon EC2, etc.)
- Familiarity with BigQuery, Cloud Storage and CloudSQL
- Coding ability in one or more languages (Java, Python, C++, etc.)
- Familiarity with software commonly used on VMs (MongoDB, Hadoop, etc.)
- Experience in deploying and managing distributed systems and clusters
- Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc.)
- Familiarity with modern API technologies
We offer
- Unique opportunity to work for challenging projects in a multinational team
- Competitive compensation depending on experience and skills
- Regular assessments and salary reviews
- Free English classes and unlimited self-service trainings
- Friendly team and creative atmosphere
- Flexible working schedule
- Corporate and social events
