Cloud Support Engineer (Infrastructure - CN) Japan

What You’ll Do

• Provide technical and developer support to customers using Cloud Platform products, solutions and APIs
• Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
• Work closely with internal support teams to improve cloud products at a senior level, suggesting and making changes to the product code
• Provide assistance and guidance to users through public forums (third party and Google-owned)

What You Have

• Strong knowledge of Linux/UNIX and Windows Server
• Familiarity with shell scripting
• Familiarity with multi-tasking and multi-processing
• Strong understanding of administration (user accounts, permission models, access control)
• Familiarity with networking (NAT, firewalls, basic routing, load balancing, etc.)
• Experience troubleshooting Linux performance (CPU, memory, I/O)
• Familiarity with application of cryptographic tools and concepts (public/private key auth, ssh, etc.)
• Strong troubleshooting skills and familiarity with common Linux troubleshooting tools (vmstat, iostat, lsof, strace, etc.)
• Familiarity with cloud computing
• Ability to research using internal knowledge bases and public-facing documentation (Google Developers, StackOverflow, etc.)
• A strong sense of business ownership and customer focus Preferred Qualifications
• Experience with VMs (Google Compute Engine, VMware, Amazon EC2, etc.)
• Familiarity with BigQuery, Cloud Storage and CloudSQL
• Coding ability in one or more languages (Java, Python, C++, etc)
• Familiarity with software commonly used on VMs (MongoDB, Hadoop, etc)
• Experience in deploying and managing distributed systems and clusters
• Familiarity with web and mail protocols (HTTP, TLS, SMTP, etc)
• Familiarity with modern API technologies
• Native Chinese communication (reading/writing/speaking)
• Business level English (B2)

Why EPAM

• By choosing EPAM, you're getting a job at Most Loved Workplace, as recognized by Newsweek in 2021, 2022, and 2023
• You will work side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices
• We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey
• There are vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us
• You will have regular assessments and salary reviews to recognize work performance

Life at EPAM

• EPAM is a leading global provider of digital platform engineering and development services. EPAM has been named the top IT Services company on the Fortune ‘100 Fastest-Growing Companies’ list (2019-2021)
• Since EPAM Japan was incorporated in 2018, we have been constantly expanding our team and capabilities in Tokyo, the capital of the world's third-largest economy
• We have top-notch multilingual specialists who are experts in consulting, designing, and engineering to achieve digital transformation for businesses, especially in financial services, life science, automotive, real estate, and retail
• With a proactive, creative, diverse team, we offer our clients solutions that envision digitalization in their systems, products, and services. We are here to make an impact in our community and beyond

How We Hire

• Not sure if you meet all the requirements? No problem. Let’s talk anyway and find out more! It takes 1 min of application to start the journey with us. Apply now!
• Apply and tell us about yourself
• Go through some standard interviews:
  • General interview with a recruiter
  • Technical interview with our technology experts
  • Manager interview or Offer interview with a hiring manager
• Get ready to join the team