2021 Customer Satisfaction Survey
Net Promoter Score
THE STATS ARE IN AND WE RECEIVED TOP SCORES FROM OUR CLIENTS IN THESE CATEGORIES
In 2021, our focus on quality of delivered solutions remained critical to customer satisfaction. We will continue to focus on technical excellence as the demand for digital business transformation services grows.
Participants were satisfied with our response to global and local challenges along with changes in customer expectations in times of great uncertainty. Participants were also satisfied with our ability to put together highly effective teams to deliver complex solutions. These capabilities are highly important to us, and we will continue to deliver uncompromised excellence in these services to our clients.
Global Business Changes
We have made organizational changes to allow EPAM to deliver the best value we can via the proper orchestration of consulting, design, and core engineering capabilities, complimented with externally and internally developed IP. Our most experienced leaders will focus on providing the right level of mentoring to our teams across key accounts to successfully scale with client needs.
Expansion of our consulting practice
We have also introduced new competency consulting groups, each bringing a unique set of experiences and capabilities across EPAM’s project value-chain.
EPAM has always maintained a ‘Start-up’ mentality and worked closely with clients to facilitate Innovation workshops, hackathons and established garages in our core global locations. In the last year, we have also launched a number of internal programs and initiatives to enhance our innovation capabilities.
EPAM has a long history using Agile development and in the past 12 months the Agile Competency Center has been focused on building capability with agile-at-scale1, specifically in the following areas.
 Agile-at-scale has recently received attention in the press - Harvard Business Review's May-June edition headlined agile-at-scale as a means to competitive advantage in a turbulent business environment.