2020 Customer Satisfaction Survey
CSAT Results
Net Promoter Score
55
+11↑ 2019
A Net Promoter Score (NPS)* is a customer loyalty metric on a scale from -100 to 100, based on how likely respondents are to recommend a product or service. According to Survey Monkey*, the industry average NPS is 31. Although EPAM scores were higher than the industry average, we realize there is more work to do – your feedback will ensure we are armed with the knowledge to improve and provide you with the highest quality of service.
THE STATS ARE IN AND WE RECEIVED TOP SCORES FROM OUR CLIENTS IN THESE CATEGORIES
#1
TECHNICAL EXCELLENCE
#2
APPROPRIATE TEAM
#3
ADAPTABILITY
In 2020, our focus on quality of delivered solutions remained critical to customer satisfaction. We will continue to focus on technical excellence as the demand for digital business transformation services grows.
Participants were also satisfied with our ability to supply qualified resources and with our response to changes in expectations, scope, and timeline. These capabilities are highly important to us, and we will continue to deliver uncompromised excellence in these services to our clients.