CSAT Results

2023 Client Satisfaction Survey

Net Promoter Score 56

A Net Promoter Score (NPS)* is a client loyalty metric on a scale from -100 to 100, based on how likely respondents are to recommend a product or service. According to Survey Monkey*, the industry average NPS is 31. Although EPAM scores were higher than the industry average, we realize there is more work to do – your feedback will ensure we are armed with the knowledge to improve and provide you with the highest quality of service.

The stats are in and we received top scores from our clients in these categories

In 2023, our focus on quality of delivered solutions remained critical to client satisfaction. We will continue to focus on technical excellence as the demand for digital business transformation services grows.

Participants were satisfied with our response to global and local challenges along with changes in client expectations in times of great uncertainty. Participants were also satisfied with our ability to put together highly effective teams to deliver complex solutions. These capabilities are highly important to us, and we will continue to deliver uncompromised excellence in these services to our clients.