CSAT Results

2025 Client Satisfaction Survey

Net Promoter Score 59

A Net Promoter Score (NPS)* is a client loyalty metric on a scale from -100 to 100, based on how likely respondents are to recommend a product or service. According to Survey Monkey*, the industry average NPS for technology companies is 35. Although EPAM scores were higher than the industry average, we realize there is more work to do – your feedback will ensure we are armed with the knowledge to improve and provide you with the highest quality of service.

The stats are in and we received top scores from our clients in these categories: 

In 2025, our dedication to delivering high-quality solutions remained a cornerstone of client satisfaction. With the increasing demand for digital transformation, we effectively combined technical expertise with AI-driven innovation to improve both delivery efficiency and business value.

Feedback from participants underscored our agile response to evolving client needs and our robust integration of AI technologies and automation in complex projects. These strengths further enhance our capacity to build and support high-performing teams equipped to address emerging challenges. Looking ahead, we will continue to advance our adoption of AI-powered tools and intelligent methodologies to uphold the highest standards of excellence in every engagement.