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The Importance of Secure Communication in Digital Business

Panos Archondakis

Head of Wealth Management, EPAM

Thom Lovelock

Group Support Manager, SecurCom

Communication is vital. It is a critical component in effective dialogue, efficient management and an organized infrastructure. Communication makes negotiations clear, enables smooth transfers of knowledge and ensures everyone on a team is working towards the same goal.

In the past, communication relied on word-of-mouth, hand-written letters and long-distance telegrams. Since the industrial revolution, business as a whole has grown exponentially and with it so has the need to remain in regular contact with suppliers, traders, clients and staff. First came regular, scheduled postal services. Then came the telephone and audio communication. Finally, faxes and emails supplanted hand-written letters as the medium of choice for contracts, invoices, receipts and the like.

For centuries, communication between businesses has been the difference between success and failure, the key to growth and the accessory for expansion. And in the 21st century – the digital age – it is more important than ever.

Securing a deal on the other side of the world, or perhaps merely on the other side of the country, can be hindered by ineffective communication. You could be eager to close a deal just as your investor has finished for the day. Or you failed to see that one email amongst thousands and missed the deadline. Globalization means that consequences of such inactions are immediate.

While the above situation could be considered a challenge, one benefit of the digital age is that business communication is accessible to companies of any size. There may be differences in their sizes and scales, but a start-up company can benefit from open and secure business communication just as much as a large multinational or conglomerate can.

Secure communication, however, is not merely a tool or service of business, but something more than that. It is a guardian, an insurance of protection against both legal obligations and illegal activities.

Today, every company must comply with data protection acts and, with that, safely maintain all registered company information and activities. Business law is more far-reaching and extensive than in the days of franked letters, shelves of ledgers and errand boys. It is vital that companies are able to use communication as a function of business as well as an authoritative instrument for audits and legal cases. Through miscommunication, records are lost, words vanish into thin air and the consequences of this could lead to prosecution, financial penalties or company closure.

Conversely, the advent of the internet has left the modern business open to attack and infiltration. There are innumerable cases of major banks, insurance firms, energy companies and even governments themselves being violated by hackers as a result of weak security and vulnerable communication channels.

A growing concern for businesses is identity theft. Stealing company data is obviously an undesirable situation, but it isn’t just the act of theft which is damaging; the stolen data can be used to either impersonate people with security clearance or to create new identities altogether. Using fake identities can then lead to further robberies and extortion. Money will disappear, viruses will be spread and blackmail can be used to hold leverage over a company. It was only recently that Uber admitted how it had paid out a ransom after the details of 57 million users were stolen and copied. The embarrassment at being hacked led them to cover up the story for over a year before it became public knowledge; the pretense of good PR and the fear of shame led them to value appearance over customer rights, all because of a lack of security. There has to be a better way, right?

In today’s digital landscape riddled with horror stories like Uber’s, companies across all industries must remain vigilant against cyber attacks while keeping pace with regulatory change. Unfortunately, with so many touchpoints defining communication in the digital age, it can be difficult to find a solution that covers all of the following:

  • Text messages
  • Voice calls
  • Video calls
  • File storage
  • Biometrics

Without an integrated, encrypted and protective communication platform, there is no modern business. With SecurCom’s software and EPAM as an integration partner, you can get all of the benefits of open and easy business communication with the security of encryption, safety from unauthorized surveillance and the confidence of making your business safe. You owe it to your business – and your customers – to make secure communication a reality.

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