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The Meaningful Holiday Shopping Experience is an Integrated Shopping Experience

Infographic
  • Retail & Distribution

Are you ready for retail’s busiest season? As the holiday shopping ecosystem grows more complex with increasing consumer demands and number of touchpoints, there’s a lot to consider when creating meaningful customer experiences that keep shoppers coming back.

With that, we’ve gathered some insights into what the holiday retail landscape looks like in 2019…

 

 

SOURCES

https://www.bloomberg.com/news/articles/2019-09-24/holiday-shoppers-to-spend-862-per-household-up-5-from-2018
https://www.salesforce.com/blog/2019/10/data-driven-holiday-predictions.html
3 https://www.medallia.com/press-release/research-shows-customer-experience-top-reason-consumers-choose-a-brand/
https://www.retailcustomerexperience.com/news/consumers-wont-be-very-patient-on-black-friday-claims-research/
5 https://qz.com/460932/fakes-are-costing-europes-fashion-industry-10-of-its-sales-and-thousands-of-jobs/
6 https://www.retailtouchpoints.com/features/executive-viewpoints/how-cx-will-make-this-holiday-less-apocalypse-and-more-revival
7 https://www.retailtouchpoints.com/topics/store-operations/study-reveals-why-96-of-shoppers-leave-stores-empty-handed
8 https://www.salesforce.com/blog/2018/08/shopper-first-retailing-new-research.html
9 https://www.salesforce.com/blog/2019/10/data-driven-holiday-predictions.html
10 https://nrf.com/research/coming-ai-revolution-retail-and-consumer-products
11 https://www.epam.com/insights/blogs/how-blockchain-empowers-transparency-in-cpg-manufacturing-and-retail
12 https://www.retailtouchpoints.com/topics/store-operations/study-reveals-why-96-of-shoppers-leave-stores-empty-handed
13 https://www.warc.com/newsandopinion/news/multisensory_retail_the_key_to_saving_bricks_and_mortar_shopping/41558
14 https://www.epam.com/about/newsroom/in-the-news/2019/how-reebok-is-using-technology-to-make-shoe-shopping-and-running-more-accessible

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