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Procter & Gamble: Swiffer

Case Study
  • Retail & Distribution

The year was 1994. New technologies had begun to transform every aspect of our lives. Yet we still cleaned our floors the same way our mothers had—pushing a heavy, sloshing bucket and rag mop around the house. Looking for a way to improve the way we clean our homes, EPAM Continuum was tasked with designing a new product for P&G: the Swiffer. 

Key Challenges

Proctor & Gamble recognized that the category of home cleaning had grown stagnant, while dozens of brands competed for market share. In particular, P&G’s line of floor cleaning products, comprised of various mop-and-bucket detergents, had changed little in decades. Motivated by the corporation’s goal to generate $5 billion in revenue from new product lines, P&G’s Director of Corporate New Ventures launched a pursuit that would change the way people approached the chore in the 21st century.

Solution Highlights

We helped Procter & Gamble take advantage of an opportunity space in a laggard category of consumer goods, and truly reinvent the way that people clean their homes.

In 1999, P&G launched an entirely new line of home cleaning products based on the design principle of “fast clean.” The Swiffer product line turned what had once been a physically demanding, time-consuming chore into a cleaning experience that is quick, easy, and even fun.

While P&G worked with other partners in the development of the final Swiffer product, EPAM Continuum is the only design and innovation partner named on the patent.

The Results

To this day, Swiffer is one of P&G’s most successful product launches, as well as one of their most popular home cleaning products. Launched to the global market in July 1999, the Swiffer generated $100 million in sales in the final four months of that year. By the one-year mark of the product’s release, P&G had sold more than $11.1 million Swiffer starter kits across the United States.

The Swiffer’s design also enabled P&G to leverage a razor-and-blade pricing model to generate ongoing profits from the sale of Swiffer pads and detergent bottles. The Swiffer product line continues to be a leading brand for P&G, generating $500 million in sales annually.

You can find the original case study from EPAM Continuum here.

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