94% of Financial Services Firms Say AI Is the Most In-Demand Technical Skill, Says FSSC
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94% of Financial Services Firms Say AI Is the Most In-Demand Technical Skill, Says FSSC
A total of 94% of financial services firms say that AI and machine learning are now the most in-demand skills within their organization, according to a new report from the Financial Services Skills Commission.
The annual report, published this week, revealed that three-quarters of companies said they found that AI impacted demand for skills in their organizations last year.
Overall, the data revealed that there was a 28% gap for AI skills between supply and demand, and a 31% gap in cyber.
The research also revealed that firms use of AI has evolved beyond core tasks such as notetaking and meeting preparation. Instead, AI use now encompasses more sophisticated tasks, such as operational efficiency and improving services for customers.
Many businesses within the report stated that wide-scale deployments of AI platforms such as Microsoft Copilot, ChatGPT and Aiden are now in progress. One company noted that these changes are intended to help retain strategically critical roles in the UK, while transactional processes may be automated or off-shored.
Responding to the findings, Dmitry Tikhomirov, VP, Technology Solutions, EPAM, which was awarded the 2025 Microsoft Innovate with Azure AI Platform Partner of the Year Award said: “AI is reshaping organizations – improving efficiency and opening up new opportunities for long-term change. But seeing real value from AI takes more than technology alone. It requires business and technology leaders working closely together, with the right platforms and skills in place, so adoption is clearly tied to strategic goals.
“When that alignment is right, AI can move from experimentation into the heart of core operations and deliver business impact,” he added.
EPAM won the Microsoft award by showcasing its innovation with Albert Heijn, the Netherlands’ largest retailer, to develop a scalable GenAI platform that accelerates the implementation of AI-enabled use cases while ensuring proper governance and security.
In collaboration with Microsoft, Albert Heijn and EPAM created an AI-powered virtual assistant integrated into the employee app, which enables store teams to quickly access product and stock information. The solution simplifies restocking, enhances customer support and streamlines onboarding, demonstrating how Albert Heijn is leveraging innovative AI technology to empower employees and enhance customer experience.
Read the full article here.
Discover how EPAM and Microsoft help global enterprises turn complex challenges into scalable, responsible AI solutions that accelerate transformation and unlock real business value: epam.com/about/who-we-are/partners/microsoft
