How Businesses Can Empower Employees to Unlock AI’s True Potential

How Businesses Can Empower Employees to Unlock AI’s True Potential

Uncover AI's true potential by understanding the role of people in leveraging technology for business success.

When ChatGPT launched in November 2022, it began one of the most significant technological disruptions in the past several decades, on par with the Internet and personal computers. Enterprises rightly assumed that speed would be the difference between being competitive and playing catch-up, and thus began rapid adoption, use-case experimentation, and Proof of Concept development. However, amid this AI gold rush, many business leaders failed to realize that they were sitting on one of the technology’s most powerful enablers (and barriers): people.

The Current State of AI Readiness

AI’s success depends not only on an effective data and technology strategy, but also on empowering its daily users. Its effectiveness, or lack thereof, is also contingent on the engineers who design, implement, and optimize it. A recent global report, which surveyed thousands of participants across nine countries and eight industries, examined the challenges businesses face when implementing AI, including alignment between leaders and engineers and employee readiness to work alongside AI.

Perhaps the most concerning finding was that 42 percent of companies surveyed believed their staff needed to upskill. The need for upskilling was even higher (46 percent) among respondents who classified their company’s AI maturity level as “disruptor” or “leading the pack” in internal innovation, products, and alliances. Notably, engineers (43 percent) were more likely to believe there was a need to upskill than C-suite participants (41 percent). Hiring alone won’t solve the AI readiness gap, underscoring the need for a comprehensive upskilling initiative to help enterprises align their AI strategies with human personnel.

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