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American Banker 2022 Digital Banking Conference

13-15 Jun 2022
Hilton
Austin, Texas, US

OUR PARTICIPANTS

TODD PURCELL
Head of Financial Services Experience Consulting, NA, EPAM

ALEX JIMENEZ
Managing Principal, Financial Services Consulting, EPAM

Join EPAM’s financial services team at the American Banker 2022 Digital Banking Conference to discuss the evolving nature of the industry, recent changes in consumer behavior and what it will take for retail banks to remain competitive in a disrupted landscape.

Attend our speaking session “The State of Customer Experience in Banking: Beyond Customer Satisfaction Scores” to hear a discussion on the importance of the customer experience – beyond Net Promotor Scores and customer satisfaction surveys – and how banks can manage the process to create a competitive advantage.