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EPAM + SAP Customer Experience

EPAM is a trusted SAP partner and a leading provider of eCommerce software implementation for some of the world’s leading companies.

EPAM is a Proud SAP Customer Experience Silver Partner

Since 2010, EPAM has been recognized as an SAP Customer Experience (formerly Hybris) Partner. Our dedicated SAP Customer Experience practice provides end-to-end implementations leveraging EPAM’s roots in engineering excellence and our multidisciplinary global teams.

Our partnership has resulted in the creation of numerous connectors, accelerators, microservices, add-ons and new features developed to deliver value across all channels.

EPAM is also a leading contributor to the SAP App Center.

EPAM + SAP CX AT A GLANCE

50+

Delivered Projects

40+

Satisfied Customers

1300+

Dedicated SAP Commerce Cloud Specialists

400+

SAP Commerce Cloud Certifications Obtained

CUSTOMER STORY: NEW ERA

Learn how EPAM helped New Era build out and launch its global B2C eCommerce site powered by SAP Commerce Cloud.

EPAM’s SAP Customer Experience Capabilities

SAP Commerce Cloud

  • End-to-end Implementation (B2B, B2C, B2B2C)
  • Backend & 3rd-Party Integrations
  • SAP Commerce Cloud Upgrades
  • Testing (Load, Performance, Security & Test Automation)
  • PCM Data Management
  • Order Management
  • Pricing & Promotions Management
  • Cockpit Configuration, Extension, Customization & Creation
  • SEO
  • SAP App Center Extension Development

SAP Marketing Cloud

  • eMarketing Processes Implementation
  • End-to-end Implementation
  • Source Systems Integration
  • Execution Systems Integration (Social Media, Loyalty Systems, etc.)
  • SAP Marketing Cloud Upgrade & Support
  • Testing (Functional, Performance & Latency)
  • Marketing Planning
  • Marketing Reporting
  • Marketing Prediction Analysis

SAP Sales Cloud

  • Business Processes Audit
  • SAP Sales Cloud Configuration & Development
  • Full Cycle Implementation
  • 3rd-Party Vendor Integration
  • Testing (Manual, Automation & Performance)
  • Legacy System Data Migration
  • 24/7 Support Services
  • Agile Development

SAP Service Cloud

  • Business Processes Audit
  • SAP Service Cloud Configuration & Development
  • Full Cycle Implementation
  • 3rd-Party Vendor Integration (CTI, Email, Telephone, etc.)
  • Testing (Manual, Automation & Performance)
  • Legacy System Data Migration
  • 24/7 Support Services
  • Incoming Email Processing
  • 3rd-Party Call-to-case Scenario Integration
  • Call Center Support
  • Reporting Setup
  • Agile Development

SAP Customer Data Cloud

  • Existing Customer Experience & Processes Audit
  • Full Cycle Implementation
  • 3rd-Party Vendor Integration
  • Testing (Manual, Automation & Performance)
  • Legacy System Data Migration & Optimization
  • Customer Experience Strategy
  • Compliance Control
  • Customer Identity Management
  • Customer Consent Management
  • Customer Profile Management 

SAP Revenue Cloud

  • Business Processes Audit
  • Full Cycle Implementation (Master Data Management, Configure Price Quote, Order Management, Rating & Charging, Billing, Invoicing, Customer Financial Care, etc.)
  • SAP S/4 HANA Cloud-Enhanced Customer Data Management
  • SAP S/4HANA On-Premises Sales & Distribution Integration
  • SAP Commerce Cloud, SAP Sales Cloud & SAP Marketing Cloud Integration
  • OData Services & Fiori Apps Integration
  • Operational Reporting (Ad Hoc BI Reports)
  • Standalone BI Warehouse Integration & Customer Reports Design via SAP Data Tools
  • Testing (Unit, Performance & Integration)
  • Agile Development

INTEGRATORS & ACCELERATORS

Spark for SAP Commerce Cloud

Looking for the spark you need to quickly implement SAP Commerce with custom features and functionality? Spark for SAP Commerce Cloud serves as a ready-to-go starter kit that includes the latest version of SAP Commerce, reference infrastructure setup, and a set of extensions for key eCommerce functions and integrations.

 


Sitecore Commerceconnect & SAP Commerce Cloud Connector

Giving enterprises the unique opportunity to bootstrap an end-to-end eCommerce solution faster than ever, EPAM connected the powerful transactional capabilities and back-end infrastructure of SAP Commerce Cloud with the best in-class experience management and marketing automation of Sitecore CommerceConnect.


Adobe + SAP Commerce Cloud Connector

Integrate Adobe Experience Manager (AEM) with SAP Commerce Cloud, an enterprise-grade Commerce platform to create a powerful, fully customizable stack for your website.


SAP Commerce Cloud & Marketing Cloud Connector

Optimize your SAP Commerce Cloud today with SAP Commerce Cloud & SAP Marketing Cloud connector, which enables new use cases and seamless data exchange.
 


Get More Transactions & Meaningful Interactions

Ready to innovate the entire customer journey with the help of SAP Customer Experience? Contact us and our experts will be in touch soon!