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EPAM + SAP Customer Experience

EPAM is a trusted SAP partner and a leading provider of eCommerce software implementation for some of the world’s leading companies.

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EPAM is a proud SAP Customer Experience Platinum Partner

Since 2010, EPAM has been recognized as an SAP Customer Experience (C/4HANA, including Hybris) Partner. Our dedicated SAP Customer Experience practice provides end-to-end implementations leveraging EPAM’s roots in engineering excellence and our multidisciplinary global teams.

Our partnership has resulted in the creation of numerous connectors, accelerators, microservices, add-ons and new features developed to deliver value across all channels.

EPAM is also a leading contributor to the SAP App Center.

EPAM + SAP CX AT A GLANCE

140+

Delivered Projects

95+

Satisfied Customers

1500+

Dedicated SAP CX Specialists

 

400+

SAP CX Certified Professionals

Customer Story: New Era

Learn how EPAM helped New Era build out and launch its global B2C eCommerce site powered by SAP Commerce Cloud.

EPAM’s SAP Customer Experience Capabilities

SAP Commerce Cloud

  • End-to-end Implementation (B2B, B2C, B2B2C)
  • Backend & 3rd-Party Integrations
  • SAP Commerce Cloud Upgrades
  • Testing (Load, Performance, Security & Test Automation)
  • PCM Data Management
  • Order Management
  • Pricing & Promotions Management
  • Cockpit Configuration, Extension, Customization & Creation
  • SEO
  • SAP App Center Extension Development

SAP Marketing Cloud

  • eMarketing Processes Implementation
  • End-to-end Implementation
  • Source Systems Integration
  • Execution Systems Integration (Social Media, Loyalty Systems, etc.)
  • SAP Marketing Cloud Upgrade & Support
  • Testing (Functional, Performance & Latency)
  • Marketing Planning
  • Marketing Reporting
  • Marketing Prediction Analysis

SAP Sales Cloud

  • Business Processes Audit
  • SAP Sales Cloud Configuration & Development
  • Full Cycle Implementation
  • 3rd-Party Vendor Integration
  • Testing (Manual, Automation & Performance)
  • Legacy System Data Migration
  • 24/7 Support Services
  • Agile Development

SAP Service Cloud

  • Business Processes Audit
  • SAP Service Cloud Configuration & Development
  • Full Cycle Implementation
  • 3rd-Party Vendor Integration (CTI, Email, Telephone, etc.)
  • Testing (Manual, Automation & Performance)
  • Legacy System Data Migration
  • 24/7 Support Services
  • Incoming Email Processing
  • 3rd-Party Call-to-case Scenario Integration
  • Call Center Support
  • Reporting Setup
  • Agile Development

SAP Customer Data Cloud

  • Existing Customer Experience & Processes Audit
  • Full Cycle Implementation
  • 3rd-Party Vendor Integration
  • Testing (Manual, Automation & Performance)
  • Legacy System Data Migration & Optimization
  • Customer Experience Strategy
  • Compliance Control
  • Customer Identity Management
  • Customer Consent Management
  • Customer Profile Management 

SAP Revenue Cloud

  • Business Processes Audit
  • Full Cycle Implementation (Master Data Management, Configure Price Quote, Order Management, Rating & Charging, Billing, Invoicing, Customer Financial Care, etc.)
  • SAP S/4 HANA Cloud-Enhanced Customer Data Management
  • SAP S/4HANA On-Premises Sales & Distribution Integration
  • SAP Commerce Cloud, SAP Sales Cloud & SAP Marketing Cloud Integration
  • OData Services & Fiori Apps Integration
  • Operational Reporting (Ad Hoc BI Reports)
  • Standalone BI Warehouse Integration & Customer Reports Design via SAP Data Tools
  • Testing (Unit, Performance & Integration)
  • Agile Development

Customer Story: Brussels Airport

Learn how EPAM and SAP helped the Brussels Airport enable an end-to-end, omnichannel digital passenger journey for the travelers from all over the world. 

Integrators & Accelerators

01

Spark for SAP Commerce Cloud

Looking for the spark you need to quickly implement SAP Commerce with custom features and functionality? Spark for SAP Commerce Cloud serves as a ready-to-go starter kit that includes the latest version of SAP Commerce, reference infrastructure setup, and a set of extensions for key eCommerce functions and integrations.

Learn More

02

Sitecore Commerceconnect & SAP Commerce Cloud Connector 

Giving enterprises the unique opportunity to bootstrap an end-to-end eCommerce solution faster than ever, EPAM connected the powerful transactional capabilities and back-end infrastructure of SAP Commerce Cloud with the best in-class experience management and marketing automation of Sitecore CommerceConnect.

Learn More

03

Adobe + SAP Commerce Cloud Connector

Integrate Adobe Experience Manager (AEM) with SAP Commerce Cloud, an enterprise-grade Commerce platform to create a powerful, fully customizable stack for your website.

Learn More

04

SAP Commerce Cloud & Marketing Cloud Connector

Optimize your SAP Commerce Cloud today with SAP Commerce Cloud & SAP Marketing Cloud connector, which enables new use cases and seamless data exchange.

Learn More

01

Spark for SAP Commerce Cloud

Looking for the spark you need to quickly implement SAP Commerce with custom features and functionality? Spark for SAP Commerce Cloud serves as a ready-to-go starter kit that includes the latest version of SAP Commerce, reference infrastructure setup, and a set of extensions for key eCommerce functions and integrations.

Learn More

02

Sitecore Commerceconnect & SAP Commerce Cloud Connector 

Giving enterprises the unique opportunity to bootstrap an end-to-end eCommerce solution faster than ever, EPAM connected the powerful transactional capabilities and back-end infrastructure of SAP Commerce Cloud with the best in-class experience management and marketing automation of Sitecore CommerceConnect.

Learn More

03

Adobe + SAP Commerce Cloud Connector

Integrate Adobe Experience Manager (AEM) with SAP Commerce Cloud, an enterprise-grade Commerce platform to create a powerful, fully customizable stack for your website.

Learn More

04

SAP Commerce Cloud & Marketing Cloud Connector

Optimize your SAP Commerce Cloud today with SAP Commerce Cloud & SAP Marketing Cloud connector, which enables new use cases and seamless data exchange.

Learn More

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Ready to innovate the entire customer journey with the help of SAP Customer Experience? Get in touch.

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