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Engineer the Future of Enterprise Workflows with EPAM’s ServiceNow Team

At EPAM, our ServiceNow Practice is more than a delivery capability — it’s a catalyst for digital transformation. Join a global team of innovators leveraging AI, automation and ServiceNow to redefine enterprise workflows and empower organizations worldwide.

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55+
Countries & Regions where EPAM operates

200+
Global ServiceNow professionals across EPAM

30+
Years of Service Management Expertise

Top Ranked

 

Leader in digital transformation by Forbes & Gartner

Premier

 

ServiceNow Consulting & Implementation Partner

2025 Member

 

Of the ServiceNow Product Advisory Council

Platform

 

ServiceNow Partner

Our Expertise

  • ServiceNow Implementation

  • Enterprise Workflow Automation

  • Cloud & Platform Integration

  • Intelligent Automation & AI

  • Cybersecurity Solutions

  • Data-Driven Insights

  • Agile Delivery & DevOps

  • Industry Solutions and Workflows

  • Customer Relationship Management

PROJECTS

01

Transforming Government Services

EPAM partnered with the States of Guernsey to deliver a multi-year ServiceNow initiative, modernizing digital services for citizens. From AI-powered automation to cloud migration, we’re creating smarter, more connected governments.

PROJECTS

02

Automating IT Support with AI-Powered ServiceNow

A global software company partnered with EPAM to implement an AI-driven program using ServiceNow’s Now Assist and Virtual Agent to automate network troubleshooting. The solution, focused on Wi-Fi connectivity issues, streamlined incident management and leveraged AI-integrated validation. The results: fewer repetitive tasks, a drop in resolution times and a boost in productivity.

PROJECTS

03

AI-Assisted Enterprise Monitoring Transformation

EPAM partnered with a global electronics and healthcare technology leader, to implement platform operations and an AI-assisted transformation of infrastructure. The solution enhanced enterprise monitoring with anomaly detection and predictive forecasting. Integrated with ServiceNow environments, it reduced noisy incidents, improved real issue detection and cut MTTR.

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BUILD YOUR FUTURE WITH SERVICENOW AT EPAM

“Working within the ServiceNow practice at EPAM has been an incredibly rewarding experience. I feel privileged to collaborate on high-scale, multi-national projects that drive real transformation for global clients. Surrounded by some of the best experts in the ITSM field, I have the opportunity to continuously learn, innovate and apply my knowledge and over 25 years of expertise. It’s inspiring to work for a company that combines technological excellence with a commitment to delivering impactful solutions.”

Nargiza Suleymanova
Manager, Business Consulting

BUILD YOUR FUTURE WITH SERVICENOW AT EPAM

“At EPAM’s ServiceNow practice, we tackle complex and challenging tasks that go beyond out-of-the-box solutions. What makes it especially rewarding is working alongside a highly skilled team with strong engineering backgrounds and a mature, well-structured approach to software development and delivery.”

Valery Bondarchik
Lead Software Engineer

BUILD YOUR FUTURE WITH SERVICENOW AT EPAM

"I’ve been working with EPAM's ServiceNow practice for several years, and it’s been such a fulfilling journey. The team is full of true professionals who not only excel in the ServiceNow platform but are constantly breaking new ground with innovative solutions like AI-powered accelerators, blueprints and chatbot integrations.

For me, the most inspiring thing is the team's forward-thinking spirit, collaboration and drive to solve complex challenges, resulting in numerous presales wins. Beyond the tech, the practice feels like a close-knit family: supportive, collaborative and truly invested in each other's success."

Alena Zhylko
Lead Pre-Sales Analyst

BUILD YOUR FUTURE WITH SERVICENOW AT EPAM

EPAM’s ServiceNow professionals follow structured career paths, evolving from Developers to Architects or exploring leadership roles while shaping the future of technology. Through mentorship programs, certifications and cross-skilling in areas like AWS, Salesforce and Cybersecurity, they grow as innovators and thought leaders. Collaborating with cloud, AI and data specialists, our teams co-create transformative enterprise-scale solutions across industries such as BFSI, life sciences and retail.

Discover career growth at EPAM

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STRATEGIC PARTNERSHIP

Powering Transformation Together with ServiceNow

As a trusted ServiceNow Premier Partner, EPAM delivers enterprise-scale digital transformation across industries. Our deep expertise, global delivery network and ServiceNow-certified professionals enable us to extend innovation beyond IT, driving business agility and digital fluency for our clients.

Learn More about our ServiceNow Partnership

Why join the ServiceNow practice at EPAM?

BECOME PART OF THE EPAM TEAM

Innovate, Lead and Grow with ServiceNow

At EPAM, ServiceNow professionals don’t just deliver solutions — they architect futures. With global exposure, advanced training and opportunities to work on AI-driven digital transformation, you’ll grow as a thought leader while shaping the way enterprises operate. Join a team where innovation meets impact.

Apply today