BUILDING A NEW WORLD
Designing for Distance
The Next Generation of Customer Experiences
The whole world has undergone tremendous change in just a few months.
Some of the hardest-hit organizations, and those witnessing the biggest challenges in their future, are those who invite their customers and staff into shared spaces.
WITH GREAT CHANGE COMES GREAT OPPORTUNITY
Now is the time to chart a path forward to the new normal for shared spaces. In order to do so, we must understand the ever-shifting landscape and embrace transformation to Relaunch, Recover, and Regrow.
RECAPTURING THE MAGIC OF SHARED SPACE EXPERIENCES
The way people experience social activities and companies do business must change. We take an approach that links diverse elements together coherently, helping customers recapture the magic of experiences while reducing physical risks.
Enhanced Brand Experiences
Peace of Mind, as a Standard
The Comfort of Adaptable Spaces
New Business, Service, and Product Opportunities
New Guest Experiences
Rekindling the Magic
EMBRACING THE NEXT NORMAL, ONE STEP AT A TIME
STEP 1: RELAUNCH
Responding to a crisis.
A near-term response focused on reopening and getting customers back, while adhering to new standards.
STEP 2: RECOVER
Recovering business stability.
A mid-term response to recover through new models and enhanced offerings and services based on gradual revenue growth.
STEP 3: REGROW
Establishing the new and scaling the digits.
A longer-term response to set up new models that establish the next normal; be prepared for eventual new disruptions and to grow exponentially.
How EPAM is helping its clients not just reopen, but recover, regrow & prepare for future disruptions
With all 91 of its UK cinemas closed, Vue turned to EPAM to engage and educate Vue’s cross-channel audience during lockdown. Together, we ideated, produced and published thoughtful, inventive and entertaining content rapidly to maintain a strong and positive relationship with the customers who were missing the big screen experience. The results so far have been fantastic, with consistently greater engagement and sentiment scores than competitor brands.
Ready to start a conversation about how you can design for the next normal?
Set up some time with an expert from our space and experience design team to learn how we can help you develop a roadmap to successfully Relaunch, Recover and Regrow your business.