The Next Generation of Customer Experiences

Designing for Distance
BUILDING A NEW WORLD
The whole world has undergone tremendous change in just a few months.
Some of the hardest-hit organizations, and those witnessing the biggest challenges in their future, are those who invite their customers and staff into shared spaces.
WITH GREAT CHANGE COMES GREAT OPPORTUNITY
Now is the time to chart a path forward to the new normal for shared spaces. In order to do so, we must understand the ever-shifting landscape and embrace transformation to Relaunch, Recover, and Regrow.
RECAPTURING THE MAGIC OF SHARED SPACE EXPERIENCES
The way people experience social activities and companies do business must change. We take an approach that links diverse elements together coherently, helping customers recapture the magic of experiences while reducing physical risks.
Enhanced Brand Experiences
Peace of Mind, as a Standard
The Comfort of Adaptable Spaces
New Business, Service, and Product Opportunities
New Guest Experiences
Rekindling the Magic
EMBRACING THE NEXT NORMAL, ONE STEP AT A TIME
STEP 1: RELAUNCH
Responding to a crisis.
A near-term response focused on reopening and getting customers back, while adhering to new standards.
STEP 2: RECOVER
Recovering business stability.
A mid-term response to recover through new models and enhanced offerings and services based on gradual revenue growth.
STEP 3: REGROW
Establishing the new and scaling the digits.
A longer-term response to set up new models that establish the next normal; be prepared for eventual new disruptions and to grow exponentially.
Ready to start a conversation about how you can design for the next normal?
Set up some time with an expert from our space and experience design team to learn how we can help you develop a roadmap to successfully Relaunch, Recover and Regrow your business.
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eBook
How to Design Integrated Experiences for the Post-Pandemic World
As companies start building strategies to regrow their businesses in a post-pandemic world, it’s important to embrace new opportunities suitable for the next normal for shared spaces.
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Podcast
Retail After Lockdown with Buck Sleeper and Jitin Agarwal
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solutionshub.epam.com
Product & Open SourceCOVID Resistance Application
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Our Remote Work & Managed Services Solutions
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Blog
Guide Lines Helps Businesses Safely Operate During COVID-19
EPAM Continuum’s Guide Lines toolkit helps business owners keep their companies up and running during the COVID-19 pandemic while still adhering to social distancing recommendations.
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Press Release
EPAM Introduces COVID-19 Protective Mask Designed by EPAM Continuum
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Blog
Airlines: Waiting for Takeoff
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In the News
Screen Door: A Human-Centered Approach to Opening Up Public Spaces
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Press Release
EPAM & Curogram Partner to Scale COVID-19 Telemedicine Platform
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Blog
Engaging Experiences in a Touchless World
As stores reopen, businesses need to redesign their customer experience models that are engaging and meet the needs of changing behaviors in the next normal.
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Blog
The Rebirth of Retail: What Retail Should Expect When Expecting the End of Lockdown
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Blog
The Next Normal: Five Changes to Watch for in the Post-COVID-19 World