Designing for Distance

The Next Generation of Customer Experiences

BUILDING A NEW WORLD

The whole world has undergone tremendous change in just a few months.

Some of the hardest-hit organizations, and those witnessing the biggest challenges in their future, are those who invite their customers and staff into shared spaces.

WITH GREAT CHANGE COMES GREAT OPPORTUNITY

Now is the time to chart a path forward to the new normal for shared spaces. In order to do so, we must understand the ever-shifting landscape and embrace transformation to Relaunch, Recover, and Regrow.

RECAPTURING THE MAGIC OF SHARED SPACE EXPERIENCES

The way people experience social activities and companies do business must change. We take an approach that links diverse elements together coherently, helping customers recapture the magic of experiences while reducing physical risks.

Enhanced Brand Experiences

Peace of Mind, as a Standard

The Comfort of Adaptable Spaces

New Business, Service, and Product Opportunities

New Guest Experiences

Rekindling the Magic

EMBRACING THE NEXT NORMAL, ONE STEP AT A TIME

STEP 1: RELAUNCH

Responding to a crisis.

A near-term response focused on reopening and getting customers back, while adhering to new standards.

STEP 2: RECOVER

Recovering business stability.

A mid-term response to recover through new models and enhanced offerings and services based on gradual revenue growth.

STEP 3: REGROW

Establishing the new and scaling the digits.
A longer-term response to set up new models that establish the next normal; be prepared for eventual new disruptions and to grow exponentially.

How EPAM is helping its clients not just reopen, but recover, regrow & prepare for future disruptions

With all 91 of its UK cinemas closed, Vue turned to EPAM to engage and educate Vue’s cross-channel audience during lockdown. Together, we ideated, produced and published thoughtful, inventive and entertaining content rapidly to maintain a strong and positive relationship with the customers who were missing the big screen experience. The results so far have been fantastic, with consistently greater engagement and sentiment scores than competitor brands.

Find out more here Find out more here

ENGAGING VUE’S CROSS-CHANNEL AUDIENCE DURING COVID-19 LOCKDOWN

With all 91 of its UK cinemas closed, Vue turned to EPAM to engage and educate Vue’s cross-channel audience during lockdown. Together, we ideated, produced and published thoughtful, inventive and entertaining content rapidly to maintain a strong and positive relationship with the customers who were missing the big screen experience. The results so far have been fantastic, with consistently greater engagement and sentiment scores than competitor brands.

See this work in action here See this work in action here

Ready to start a conversation about how you can design for the next normal?

Set up some time with an expert from our space and experience design team to learn how we can help you develop a roadmap to successfully Relaunch, Recover and Regrow your business.

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