We design and build systems that provide a seamless and effective solution for trust and safety operations. From static images to dynamic 3D assets, we can develop solutions to analyze and moderate a spectrum of content types, including text, images, audio, video, 3D assets and hybrid formats such as metadata and audio chats. These systems support moderation, sanction enforcement and appeal workflows and comply with the Digital Services Act (DSA) and other regulatory requirements.

• Automated Moderation & Actions: Utilizing configurable ML and automation pipelines allows Trust and Safety teams to adapt to the evolving demands of content moderation, empowers them to fine-tune the moderation process based on specific criteria and enhances accuracy and efficiency. The configurable rules engine also facilitates automated decision making based on provided evidence and confidence levels for swift and consistent content evaluation that minimizes manual intervention where appropriate.
• Predictive Modeling: ML algorithms efficiently and proactively identify rules violations by leveraging historical decisions from human moderators and extracting valuable features from the data, creating a safer and more enjoyable community experience for users.
• Seamless Integration: To support the interconnected nature of modern digital ecosystems, we design and build our solutions to provide the necessary integration capabilities with a multitude of internal and external services to streamline processes, enhance data accuracy and enrich the overall content moderation experience.

We incorporate tools that ensures the synergy between automation and human insight. These tools make moderation pipelines fit for human moderators to contribute their expertise for nuanced content evaluation and strike the perfect balance between efficiency and contextual understanding.

• Content Allocation Systems: Our content moderation solution seamlessly handles the allocation of content to moderators worldwide, optimizing content distribution for thousands of moderators worldwide based on pipeline specifications and moderator settings. This ensures an efficient approach to moderation.
• Moderator Learning & Development: Our comprehensive solutions can support moderator readiness to work with diverse user-generated content and assess their understanding of community rules. With this insight, we’re then able to support your learning and development team to create training based on various content types, evaluating moderator understanding of community guidelines and their ability to accurately tag potential violations. Additionally, moderator team leaders can review the training results of their subordinates, enhancing moderator awareness and ensuring an effective and consistent content moderation approach.
• Audit & Decision Correction System: Our solution for audit and decision corrections helps Trust and Safety operations teams maintain speed and accuracy in content moderation. This system features automated audits to identify inconsistencies, provide real-time feedback for moderators and create a streamlined workflow for reviewing and correcting decisions. Additionally, comprehensive performance analytics ensure continuous improvement and reliability in moderation practices.

We have extensive experience in building intellectual property (IP) protection systems to ensure a safe environment, crucial for fostering existing and new partnerships.

We understand that partners may want to protect their intellectual properties from misuse, so we employ asset-level pre/post moderation workflows to review creator-submitted content for potential infringements. An IP asset catalog and an ML-based content matching platform verify and identify potential issues, which are then can be reviewed by human moderators, if needed. This comprehensive approach safeguards IP, ensuring partners' assets are protected within the client’s platform.

We have experience in designing and developing systems that address the dynamic realm of online gaming, where users frequently interact through voice or text chat.

Toxic behavior is on the rise in daily in-game communication, and it requires tools with a vigilant and responsive approach to maintaining a healthy, vibrant and welcoming online environment for everyone.