Last year, in our first Consumer Banking Report, we surveyed 4,500 people across four countries, asking them about their financial needs, opinions and behaviors amidst the first few months of the COVID-19 pandemic. Just 12 months later, and the world feels like a much more complicated and less predictable place.

In our second year, we dug deeper. In our 2021 report, we set out to discover the emerging trends, attitudes and behaviors influencing the banking landscape over a year into the pandemic.