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Customer Contact Center Modernization – An Opportunity or Imperative?
White Paper
The customer contact center has long been the backbone of customer relationship management. It is expected to not only maintain, but also enhance the company’s brand and its customers’ loyalty towards it.
In the last decade or so, consumer and social trends led to the adoption of disparate contact channels, while digital technologies continually raised expectations for how businesses should deliver customer service. Organizations have tried to keep up, but haven’t been as successful as they’d like. In fact, customers have typically felt dissatisfied, overlooked and left behind, while businesses have felt the pressure of increasing costs to support multiple channels.
Download the white paper today to learn more about how businesses can use tools like intelligent automation to mitigate these challenges and strengthen customer relationships.
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White PaperLooking Ahead to Healthcare Trends in 2020 & Beyond
As the healthcare system addresses COVID-19 and patients look to innovative digital tools to meet their needs, payors, providers and healthcare ISVs need to be agile when responding to these healthcare trends.
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White PaperThe Human Experience Component in Intelligent Automation
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White PaperBeyond Hyperautomation
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Blog
This Isn’t Your Grandfather’s Customer-Centricity
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In the NewsInside the Low-Key Boston Design Firm
The Boston Business Journal goes behind the scenes at EPAM Continuum to explore how the design and consulting firm helps its clients in life sciences, financial services and consumer products move from initial design to ideation to prototyping.
