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Beyond the Hospital: Enabling the Digital Future of Patient Care

White Paper
  • Healthcare

House calls—the historic healthcare delivery approach—taught physicians much about a patient without having to ask even a single question. Over the last century, we centralized healthcare into clinics and hospitals to share “on-call” duties and leverage investments in expensive diagnostic equipment. Along the way, physicians lost a lot of context and information, and patients drove many miles for far-too-infrequent interactions. We all shared a lot of germs and care costs skyrocketed to cover those waiting rooms, drop-ceiling exam rooms and on-site labs.  

But now, with pervasive connectivity and new digital tools, care is decentralizing again. The COVID-19-fueled culture of virtual care provides a new urgency and expectation to see and care for the whole patient, wherever they happen to be. We see this trend accelerating with massive investment from the venture community, payors and provider groups. As a result, the way we “do healthcare” will never be the same.

Read more from David Rose

 

Interoperability

Between new legislation, the increasing expectations among consumers to be more invested in their health and a greater emphasis on virtual care due to the current environment, the need for flexible and scalable interoperable platforms has never been greater. 

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Population Health Management

To effectively deliver population health management, healthcare organizations must look beyond the data captured by EHRs to consider health behaviors, social and economic factors, and a patient’s physical environment. With this comprehensive dataset supported by platforms that enable data aggregation and transformation, providers can holistically analyze all factors that contribute to community health. 

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Remote Monitoring

For successful remote patient monitoring, device makers need to design solutions with patient and physician adoption and adherence in mind. Likewise, accompanying digital medical platforms must enable the right accuracy, resolution, latency, cadence and messaging to effectively deliver remote patient care. 

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Telehealth

As COVID-19 continues to affect communities, providers and payors need to stay connected to patients—even when they can’t do so physically. It’s no longer an option for healthcare organizations to build virtual capabilities that extend care beyond the four walls of the exam room. 

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Use of Voice

Thanks to a plethora of voice assistant apps and devices on the market, it’s easier than ever for providers to reach a wider patient audience. The most innovative organizations will leverage this new channel to communicate in new and creative ways, giving doctors more time to focus on treating patients.

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Medical Devices & IoT

While there’s no shortage of medical devices on the market, many of the firms that make them tend to over-promise and under-deliver on the device’s relevancy. The onus is on product designers to ensure their offering seamlessly integrates with patients’ daily lives while also meeting the needs of providers. 

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Next-Gen EHR

The first iteration of electronic health records (EHRs) promised patients and healthcare workers increased access to vital health data, but often what came with that access was increased burnout for providers and inconsistent user experience for patients. For the second iteration, EHR systems need to prioritize these three human-centered needs. 

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Contributors

If you are interested in learning more about how EPAM and EPAM Continuum enable the future of digital healthcare for our customers, please contact DigitalHealthcare@epam.com.

DAVID ROSE
FUTURIST, INNOVATION CONSULTING, EPAM CONTINUUM

SHAWNA MISHAEL
CO-HEAD OF HEALTHCARE, EPAM

CHRISTIAN SANCHEZ
MANAGER, HEALTHCARE CONSULTING, EPAM

PATRICK ALLEN
PRINCIPAL, HEALTHCARE CONSULTING, EPAM CONTINUUM

JONATHON SWERSEY
PRINCIPAL, EPAM CONTINUUM

GAURAV ROHATGI
HEALTHCARE & LIFE SCIENCES INNOVATION CONSULTING, EPAM CONTINUUM

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