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Optimizing Customer Support Through EPAM’s Self-Service Solutions
The ability to quickly find solutions, and answers to questions on the web, is more important than ever to today's consumers. More than 90% of consumers surveyed, in Microsoft’s Global State of Multichannel Customer Service Report, expect companies to have a self-service support portal or FAQ page where they can find the information they are looking for.
Companies who rely on a helpdesk should consider leveraging tools like chatbots, tutorials and microlearning modules for self-service. Through EPAM’s self-service user support model, your company’s operations and customer service team can reduce costs and optimize support to free up resources for more complex tasks.
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BlogLeveraging Conversational AI as a Strategic Instrument
With advanced technologies like natural language processing and robotic process automation, chatbots can help companies sustain and grow business, as well as increase profitability by enhancing productivity.
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Press ReleasePayments Sandbox Lets Corporations Test ISO 20022 Messaging Protocol
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White PaperLooking Ahead to Healthcare Trends in 2020 & Beyond
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White Paper
Customer Contact Center Modernization – An Opportunity or Imperative?
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White PaperThe Human Experience Component in Intelligent Automation
Before implementing intelligent automation, organizations must first consider the importance of the human experience and its role in shaping user adoption rates.
