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Optimizing Customer Support Through EPAM’s Self-Service Solutions
The ability to quickly find solutions, and answers to questions on the web, is more important than ever to today's consumers. More than 90% of consumers surveyed, in Microsoft’s Global State of Multichannel Customer Service Report, expect companies to have a self-service support portal or FAQ page where they can find the information they are looking for.
Companies who rely on a helpdesk should consider leveraging tools like chatbots, tutorials and microlearning modules for self-service. Through EPAM’s self-service user support model, your company’s operations and customer service team can reduce costs and optimize support to free up resources for more complex tasks.

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Blog
Leveraging Conversational AI as a Strategic Instrument
With advanced technologies like natural language processing and robotic process automation, chatbots can help companies sustain and grow business, as well as increase profitability by enhancing productivity.
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Press Release
Payments Sandbox Lets Corporations Test ISO 20022 Messaging Protocol
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White Paper
Looking Ahead to Healthcare Trends in 2020 & Beyond
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White Paper
Customer Contact Center Modernization – An Opportunity or Imperative?
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White Paper
The Human Experience Component in Intelligent Automation
Before implementing intelligent automation, organizations must first consider the importance of the human experience and its role in shaping user adoption rates.