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Optimizing Customer Support Through EPAM’s Self-Service Solutions
The ability to quickly find solutions, and answers to questions on the web, is more important than ever to today's consumers. More than 90% of consumers surveyed, in Microsoft’s Global State of Multichannel Customer Service Report, expect companies to have a self-service support portal or FAQ page where they can find the information they are looking for.
Companies who rely on a helpdesk should consider leveraging tools like chatbots, tutorials and microlearning modules for self-service. Through EPAM’s self-service user support model, your company’s operations and customer service team can reduce costs and optimize support to free up resources for more complex tasks.