Get in touch with us. We'd love to hear from you.
Optimizing Customer Support Through EPAM’s Self-Service Solutions
Brochure
The ability to quickly find solutions, and answers to questions on the web, is more important than ever to today's consumers. More than 90% of consumers surveyed, in Microsoft’s Global State of Multichannel Customer Service Report, expect companies to have a self-service support portal or FAQ page where they can find the information they are looking for.
Companies who rely on a helpdesk should consider leveraging tools like chatbots, tutorials and microlearning modules for self-service. Through EPAM’s self-service user support model, your company’s operations and customer service team can reduce costs and optimize support to free up resources for more complex tasks.
-
Press ReleasePayments Sandbox Lets Corporations Test ISO 20022 Messaging Protocol
New, one-of-a-kind payments sandbox allows corporations to test out the ISO 20022 messaging protocol before fully migrating—bringing awareness to the opportunities and use-cases available.
-
White PaperLooking Ahead to Healthcare Trends in 2020 & Beyond
-
White PaperCustomer Contact Center Modernization – An Opportunity or Imperative?
-
White Paper
The Human Experience Component in Intelligent Automation
-
In the NewsEPAM Contributes to FINOS' Expansion in 2020
EPAM GLUE was recently announced by FINOS as a recent contribution to the movement—unifying enterprise data and integrating systems to address data security, auditability and privacy on the buy-side
