While this network provider has one of the largest, fastest and most effective mobile networks in Europe, network availability wasn’t enough to win and retain the customer. The company needed to ensure that their customers’ digital experience matched the high quality offered by digital natives and the promise of the market-leading network by making an investment in innovation. With the added challenge of outdated technologies and processes stemming from a recent merger, the company had to entirely change its delivery approach to bring products to market faster.
In collaboration with EPAM, the network provider created a roadmap to transform the way digital was delivered, from product conception to release. The goal of the partnership was to create an efficient, effective and continuous delivery organization that would provide a solid foundation for digital transformation to create an outstanding customer experience.
