How we partnered with PostNL to transform its SDLC with EPAM’s custom AI agentic platform
Delivering Software Products Faster, More Efficiently with AI
At a glance
CLIENT
PostNL
SERVICES
- Artificial Intelligence
- Data & Analytics
- AI-Accelerated Engineering
INDUSTRIES
- Retail
- Consumer
PostNL sought to harness the power of artificial intelligence (AI) to improve ways of working and, ultimately, customer experience. Using EPAM’s custom AI agentic platform, the European company revolutionized its software development lifecycle (SDLC), increasing efficiency and lowering costs.
Unleashing AI to Improve Ways of Working
A leading Dutch mail and eCommerce company, PostNL delivers millions of letters and packages across Europe daily. With rising customer expectations and increasing complexity in digital platforms, PostNL sought innovative solutions to optimize its software development lifecycle (SDLC), improve quality and accelerate delivery.
Using our custom AI agentic platform, we were able to improve ways of working and create efficiencies within weeks, all while improving quality and, ultimately, lowering costs.
THE CHALLENGE
Meeting the AI Moment
To stay competitive in a rapidly evolving market, PostNL wanted to:
Accelerate development cycles while maintaining high software quality
Reduce manual effort across software delivery processes
Lower operational and development costs
Improve customer experience through faster, more reliable releases
Recognizing that AI could play a critical role in achieving these objectives, PostNL partnered with EPAM to explore its potential.
BUILDING BETTER PRODUCTS
Leveraging Agentic AI to Improve the SDLC
It all started with data. As we sought to better understand how AI could optimize PostNL’s SDLC, EPAM first assessed the best way to gather necessary data. Very quickly, work that had typically taken more than a week was accomplished by AI in 40 minutes.
After a successful demonstration of AI’s capabilities, PostNL approved a proof of concept (POC) to implement AI-driven solutions across its SDLC. Using EPAM’s custom AI agentic platform, AI-powered agents were deployed to automate and optimize key stages of software development.
We built and deployed an SDLC improvement platform across multiple teams, integrating AI agents at each stage of the delivery process. What started as a POC with the mobile team quickly evolved into the deployment of over 20 types of AI agents now supporting multiple teams and business units across PostNL.
Solution Highlights
Automated Test Case Creation
Business Analyst (BA) Review Agent
AI-Driven User Story Generation
AI-Supported Code Review
Automated Coding Agent
Automated Documentation Generation
Results
By embedding AI throughout the SDLC, PostNL realized substantial benefits.
The Future is Already Here
Through its collaboration with EPAM and the adoption of the custom AI agentic platform, PostNL successfully transformed its software development processes. By introducing AI-driven automation at multiple stages — from business analysis to testing, coding and defect management — PostNL achieved improved productivity, superior software quality, reduced costs and faster delivery of new features to its customers.
PARTNER WITH US
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