AT A GLANCE
Delivering True Omnichannel Engagement for Wiley Efficient Learning
How EPAM Helped Enable Digital-Native Distribution Channels for Wiley
Replace Outdated Systems & Transform The Experience
- After years of steady revenue growth, Wiley found that its B2C eCommerce platform for Wiley Efficient Learning was becoming difficult to maintain and use, creating inefficiencies in customer order support and product management. The outdated system relied upon three separate, third-party platforms to execute a single online transaction, resulting in a complicated customer checkout experience on the frontend.
Learn how EPAM delivered the solution in the webinar below!
Implement Hybris As A Standalone Ecommerce Solution
A Custom Solution Implemented With Zero Downtime
- With the launch of the fully revamped EfficientLearning.com, Wiley solidified its standing as a global leader in eLearning and digital publishing. With EPAM’s help, the solution powering Wiley Efficient Learning is a world-class, customized eCommerce platform, which has led to the following positive results for the client in the first five months since implementation:
increase in year-over-year revenue
increase in year-over-year mobile revenue
successful releases since March 2016 with zero downtime
Thousands of free trial sign-ups for digital products
Based on the excellent results of the project, Wiley agreed to stage a joint webinar with EPAM called "How to Increase Revenue with a Powerful eCommerce Strategy." Presenters included:
Watch as Wiley shares how EPAM helped them achieve a 30% increase in year-over-year revenue, as well as a 70% increase in year-over-year mobile revenue, through the development and launch of a true customer-centric eCommerce experience. Wiley will also discuss its transformation story; from internal decision-making leading up to the engagement through the delivery of a customized SAP Hybris implementation for EfficientLearning.com.
Now you can leverage Wiley’s lessons learned to create your own successful eCommerce digital transformation story!
- HEAR FROM THE CUSTOMER
“As we continue to scale our direct-sold eLearning products, we are investing in improved customer experiences from content discovery to course delivery and post-purchase care and support. EPAM has become a trusted partner as we push the edge of innovation when it comes to digital commerce services. Their ability to understand the big picture, together with their proven technical competency and delivery track record, made them our choice for this important digital initiative.”