Discovery

Back in May of 2021, EPAM Continuum and INEOS Automotive got to work, standing up an eight-week remote discovery phase to define the website roadmap and marketing support to make every critical business milestone successful.

We also ran discovery workshops and alignment sessions over four months to further define the user experience, customer journey, marketing materials and integration points needed to give users a seamless transition from the marketing site, to reservations, to vehicle orders within 12 months.

Marketing Campaigns & Support

With the goal of creating a community of dedicated fans for the Grenadier, the teams delivered emotional, relatable experiences and immersive, personalized moments to customers through a variety of marketing campaigns. EPAM Continuum designed and built web pages and created engaging content for key campaigns to achieve this goal:

• On Information Day, full product details and specifications were released to customers. INEOS Automotive also unveiled the ‘How to Buy’ and ‘How to Service’ programs, to educate customers on the purchasing and servicing processes for the Grenadier. In the first 12 hours of the campaign launch, INEOS Automotive met its two-week reservation target.
• The Building the Grenadier campaign provided customers with an open-garage-door view into the development of the vehicle to connect people with its story. This campaign gave people an exciting look into design decisions, the Grenadier’s build and how the company selected the automotive partners that would deliver quality and durability for the vehicle.
• The Grenadier Trails campaign consisted of a series of shorter-form videos that showed the Grenadier taking on some of the world’s toughest terrains, including the Australian outback.
• The Final Mile campaign celebrated the end of the Grenadier’s 1.1 million miles of testing with five notable people driving the vehicle and providing their opinion on its capabilities. These people included Eliud Kipchoge, one of the greatest marathon runners of all time; F1 driver George Russell; and Toto Wolff, Team Principle of the Mercedes-AMG F1 team.
• Following a customer voting process that began in 2022, the Hard Way Home campaign selected three lucky individuals who picked up their 4x4 vehicles from Morocco and drove them home through some of the world’s toughest off-road terrain.

Site Build

EPAM Continuum and INEOS Automotive built the Grenadier website using Sitecore 9.3 in a headless configuration with JSS services. INEOS Automotive uses EPAM’s Sitecore XP to SAP Commerce Connector to accelerate integration directly with SAP Commerce Cloud and Azure B2C for authentication. Other integrations include SAP C4C and Salesforce for lead and case management and S/4 Hanna for the vehicle configuration and build management. EPAM Continuum also delivered market sites for the 36 countries distributing the Grenadier, which are split across agent and dealer/distributor marketplaces.

Platform Architecture

EPAM Continuum and INEOS Automotive’s teams defined and delivered a Sitecore-based platform architecture that provides an outstanding digital customer experience on the Grenadier website. The platform enables the car configurator to seamlessly connect with CRM, purchases, social media, Sitecore and INEOS Automotive’s own integration layer and additional systems. Best of all, the platform perfectly aligns with INEOS Automotive’s architecture principles to ensure seamless integration and full compatibility.

Vehicle Configurator

INEOS Automotive wanted to frame the website around a vehicle configurator that would immediately connect customers with the Grenadier and give them the feeling of owning their 4X4 from the moment they started to build it. To kick things off, EPAM Continuum and INEOS Automotive defined the requirements for the vehicle configurator, designed and wrote it, and created the UX. EPAM Continuum then partnered with INEOS Automotive’s chosen configurator partner MHP to integrate its immersive configurator platform, powered by Unreal Engine. To inspire creativity, we also created Grenadier image galleries where users could build the exact vehicle they wanted. With the checkout process that flows right from the configurator, customers have an all-in-one immersive and seamless experience.

Ordering & Checkout

To enable a smooth ordering process, EPAM Continuum worked with INEOS Automotive to plan, design and write the entire checkout flow that enables customers to pay deposits, lock in prices and explore part exchange and financing options. We then created an easy-to-use account tool that presents all payment information to customers. Additionally, the website can notify customers when they need to take action, when their order reaches a new status, and when their vehicle is arriving and can be picked up. Within two months of the launch, INEOS Automotive achieved its 2022 yearly sales target through this new ordering process.

Brand Voice & Copywriting

INEOS Automotive knew that branding and tone of voice played a vital role in helping build trust, as well as excitement, for the new vehicle and brand. EPAM Continuum worked closely with INEOS Automotive to develop and implement the distinctive, no-nonsense, hard-working Grenadier tone of voice throughout the digital journey. Our work also included writing calls to action, headlines, content, product pages and commerce flows. The tone of voice and marketing copy saw good early success by helping increase subscription form performance by 16%.