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Reimagining the Future of Travel to Singapore with Connect@Changi

In 2020, COVID-19 disrupted everyone’s lives, altering travel as we know it.

As airlines, travel agencies, hotels and airports adapted to stay-at-home orders, social distancing measures and travel restrictions, countries like Singapore were faced with the question, “How do we reopen safely?”

That’s how the idea of Connect@Changi came to be.

Connect@Changi became the world’s first pilot business travel exchange facility, designed to provide a holistic ‘test-stay-work-meet’ experience for inbound, international business travelers coming to Singapore. To support the integrated consulting and technological needs of piloting the facility, EPAM Continuum was appointed as a partner of the project by Singapore investment company Temasek Holdings. From discovery and user research through to the front-end and back-end development of the web portal, mobile app and booking system, EPAM Continuum’s digital solution for Connect@Changi aimed to facilitate safe business activities for travelers during the ebs and flows of the pandemic. During the active pilot program, 120 bookings were made digitally for Connect@Changi.

Transitioning to the New Travel Norm

Traveling during the pandemic typically requires travelers to quarantine and test for COVID-19 prior to being in transit. The goal of the Connect@Changi pilot was to provide a seamless experience for business travelers that lessens their time spent in quarantine, simplifies the unfamiliar travel process and grants guests the much-needed assurance and peace-of-mind to meet safely with their local counterparts. We collaborated with partners, based in Singapore, that specialize in hospitality, transportation, healthcare, facility management and infrastructure to coordinate all aspects of the travel experience and deliver the prototyped project in just four months.

Launching the Connect@Changi Prototype

Hear how EPAM Continuum supported Singapore's efforts to resume international business meetings by launching the pilot of Connect@Changi.

Launching the Connect@Changi Prototype

Innovation & Discovery

User Journey Mapping

Personas & Use Cases

Digital Platforms

System Architecture & Cloud Optimization

Agile Delivery

In 2020, COVID-19 disrupted everyone’s lives, altering travel as we know it.



Our Impact

For our work in creating this pilot, EPAM Continuum was recognized as the winner in the ‘Business Travel Technology’ category at the 2021 Singapore Business Review International Business Awards. During the four-month pilot, Connect@Changi achieved the following results:  


digital bookings


app downloads on iOS and Android


web visits to


“EPAM’s willingness to be part of this national resilience project that was fraught with great uncertainty and demanding timelines and their ability to respond swiftly to dynamic changes on the ground are very commendable. The partnership has allowed us to be the first in the world to showcase how countries could reopen their borders for business travel exchanges designed for the ‘new normal’. Kudos to the team. We wouldn’t have been able to accomplish it without the strong support from EPAM.” 

Kevin Lim
Director for Blockchain Portfolio, Temasek


“The experience working with EPAM for the launch of the Connect@Changi pilot has been nothing but exceptional. Without a doubt, you can see EPAM has put in a lot of resources and commitment to ensure they met the expectation of the project and intensive timelines. Their ability to follow up with requests promptly is a testament of how they achieve excellence in their work. This project and partnership have reaffirmed to the world that Singapore is at the top as a business hub, and we can adapt to meet the challenges of the world. We wholeheartedly appreciate EPAM team for their continuous support and their best effort.”

Christine Soh
General Manager, The Ascott Limited

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