We use Amazon Connect to provide a single UI and routing engine for calls and chats, which makes your agents more efficient.

Agent Workspace enables your agents to seamlessly handle cases from one screen with an easy-to-use service console. We make the platform even better by equipping it with built-in productivity tools and adding a 360-degree view of every customer.

We leverage Contact Lens for Amazon Connect to help our clients understand the sentiment, trends, and compliance of customer conversations.

We build intelligent Amazon Lex chat bots and fully integrate them with Amazon Connect so that you can effectively support customer requests during and outside of your business hours.

We use Amazon Connect to build custom interactive voice response (IVR) solutions that enhance the caller experience with contact flow management.

We utilize Amazon Connect’s powerful analytics tools, including its visual dashboard with customizable real-time and historical metrics, to improve performance and lower costs.

We leverage Amazon Connect to enable integrated call recordings that help you assess and improve agent performance.

With Amazon Connect, we optimize your team’s schedules and equip your agents with the right skills.

We integrate Amazon Connect’s administration dashboard to provide a single pane of glass for your agents that gives them a holistic view of your customers.

We integrate Amazon Connect Computer Telephony Integration (CTI) into your Salesforce Service Cloud Voice to enable an intuitive softphone with powerful omnichannel features.