Turn AI Ambition into Real Enterprise Value
EPAM and OpenAI partner to help global enterprises implement safer, scalable AI solutions. We pair OpenAI's frontier models with EPAM's forward-deployed engineering model, to strengthen operation resilience, address industry-specific compliance, and security requirements and deliver frontier customer experiences.
From Possibility to Performance
Key Outcomes
A Partnership Built on Proven Results
EPAM is already helping clients move from AI strategy to production at scale with OpenAI. Our forward-deployed engineering model adapts OpenAI-powered solutions to real-world enterprise environments, combining technical depth with hands-on implementation. Through our OpenAI integration services, we securely connect OpenAI's models to your existing business applications, data and workflows, then embed the security, governance and operational controls required for adoption.
A leading telecommunications provider partnered with EPAM to transform its customer experience journey through agentic AI. The enterprise-scale platform now manages a significant share of weekly customer calls through more than 20 intelligent AI agents, with the first production deployment completed in under three months.
"EPAM supported us in launching key GenAI initiatives to enhance our customer operations. EPAM's AI/Run™.Transform enables orchestration of intelligent agents for omnichannel support via phone or digital assistants, improving customer experience and resolution speed. EPAM combines deep technical expertise with a strong commitment to scalable, future-ready solutions."
Christian Neuroth
Head of GenAI Customer Operations, 1&1