Senior Director, Account Management - Retail&CPG New York, NY, USA

Responsibilities

• Create business strategies to successfully achieve client business goals:
  • Act as the Account Manager with clients, internal teams and BU Heads / Sales Leads
  • Align with EPAM Account Managers and Account Management Senior Leadership to co-develop / support Account plans and strategies for delivery, growth, and client satisfaction
  • Serve as the engagement architect, responsible for account plans and strategies, and work directly with client product, marketing, and/or IT teams to position the engagement and EPAM for success
  • Understand the intersection between technology, customers, and business
  • Serve as an expert Consultant leading Business Transformation/Product strategies and roadmaps
  • Stay abreast of current and emerging trends, unique opportunities and challenges of the space/markets and geographies in which the clients operate, and how it affects clients’ business and initiatives
• Develop and oversee delivery approaches:
  • Work closely with project/program management to ensure successful delivery through an integrated delivery model
  • Responsible for shaping solutions and properly scoping / pricing engagements, establishing optimal operating models and project team organization, and leading the transition from the sales process to the delivery phase
  • Serve as the product owner; partner with clients to help craft the product vision and roadmaps and create compelling customer value propositions and strategies
• Build successful relationships:
  • Establish and cultivate strong relationships with clients at senior levels as well as external and internal partners to maximize growth within an account/client portfolio
  • Develop effective relationships with key internal executives, BU heads, Solution SME’s, and Sales and Delivery Leaders
  • Deliver on EPAM’s growth and performance objectives
  • Drive account revenue within the client / account portfolio as well as accelerate opportunities to influence and sell-in end-to-end EPAM services
  • Align with EPAM BU’s goals and objectives, support company financial goals by achieving revenue and profit targets
  • Support sales / pre-sales activities by acting as the lead to assess opportunities, respond to RFP’s, create proposals and presentations, establish relationships with clients and prospective clients, and help to close / sign new deals

Requirements

• 5-10 years of demonstrated track record of developing and growing client relationships and leading teams delivering end-to-end solutions
• Knowledge of technical platforms, business models, subject matter, and trends – with a general industry focus including Retail, Manufacturing & CPG industries
• Strong problem solving and creative thinking abilities
• Ability to operate at the strategic level, yet being close enough to the details to add value to clients and be a real support to the team
• Experience in managing and monitoring performance metrics across large scale accounts and account portfolios
• Exceptional leadership/management skills and superb oral and written communication skills, with seasoned presentation skills
• Strong industry knowledge or experience with particular emphasis on strategy, consulting, team management and product development
• Strong interpersonal and communication skills
• Track record of leading teams
• Proven ability to manage client engagements under high stress to successful completion
• Sound business acumen; strategic skills; common sense
• Effectively manages up and down
• Strong negotiation skills
• Bachelor’s degree or higher
• Remote + Office

Benefits

• Medical, Dental and Vision Insurance (Subsidized)
• Health Savings Account
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Short-Term and Long-Term Disability (Company Provided)
• Life and AD&D Insurance (Company Provided)
• Employee Assistance Program
• Unlimited access to LinkedIn learning solutions
• Matched 401(k) Retirement Savings Plan
• Paid Time Off – the employee will be eligible to accrue 15-25 paid days, depending on specific level and tenure with EPAM (accrual eligibility may change over time)
• Paid Holidays - nine (9) total per year
• Legal Plan and Identity Theft Protection
• Accident Insurance
• Employee Discounts
• Pet Insurance
• Employee Stock Purchase Program
• If otherwise eligible, participation in the discretionary annual bonus program
• If otherwise eligible and hired into a qualifying level, participation in the discretionary Long-Term Incentive (LTI) Program

About EPAM

• EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential

Additional

• This posting includes a good faith range of the salary EPAM would reasonably expect to pay the selected candidate. The range provided reflects base salary only. Individual compensation offers within the range are based on a variety of factors, including, but not limited to: geographic location, experience, credentials, education, training; the demand for the role; and overall business and labor market considerations. Most candidates are hired at a salary within the range disclosed. Salary range: $128k - $205k In addition, the details highlighted in this job posting above are a general description of all other expected benefits and compensation for the position