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ServiceNow Architect Sofia, Bulgaria or Remote

ServiceNow Architect Description


EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.


We are looking for a driven and innovative ServiceNow Architect to join our growing team and help design and build solutions on the ServiceNow platform. In this position, you will play a key role on a variety of projects in ITSM, ITOM, HR and other business domains for customers all over the world.

What You’ll Do

  • Analyze, estimate and design technical solutions based on the ServiceNow platform
  • Serve as a technical subject matter expert to the customer and members of the team
  • Oversee the development process and make sure that requirements are implemented according to the client’s needs and best practices
  • Participate in requirements gathering sessions
  • Closely collaborate with various stakeholders and members of the team
  • Create and maintain design specifications and architectural diagrams
  • Design, develop and present proof of concepts
  • Participate in interviews and skill assessment sessions related to ServiceNow development

What You Have

  • Extensive knowledge and proven experience across various applications and modules of the ServiceNow platform
  • Experience in building complex solutions, including integrations involving multiple third-party systems
  • Practical experience implementing ITSM processes (other modules / domains knowledge is also desirable, e.g. HR, ITBM)
  • Solid understanding of engineering practices
  • Solid understanding of security-related concepts
  • Strong communication and presentation skills
  • Ability to convey complex technical information to both engineers and senior management
  • Solid understanding of Agile methodologies and ITIL
  • Experience in leading a team of developers and working as a mentor
  • Expertise in working directly with technical and business stakeholders on the customer’s side
  • Relevant ServiceNow certification
  • English at B2+ level

We offer

  • Opportunity to engineer your future
  • Personal development program that will allow you to be valued for your strengths
  • Wide range of professional trainings and workshops
  • Broad projects variety and possible mobility between projects over the time
  • Collaborate in a multicultural environment and exchange best practices with colleagues around the world
  • Varied social benefits; Sports, Transportation and Health programs
  • Employee Stock Purchase Plan
  • Work-life balance and flexible schedule, team buildings and sport opportunities
  • Modern office in the new Infinity Tower business center
  • Remote By Design™ - we provide you with virtual working environment making you able to be productive and work from any location – being your home, a nice sunny terrace, summer or any of the EPAM offices all around the globe

Great! What's Next?

  • Send us your up-to-date CV or LinkedIn profile, representing your skills and past projects’ achievements
  • We’ll get in touch with you and help you ensure you’ve identified the most suitable role we have for you based on your strengths and passion
  • We’ll invite you for follow up technical conversations with your potential future colleagues and/or project, which can be done face to face in a calm meeting room at our office or via video conferencing call from your cozy place
  • At the end we will align how we can best proceed further in a mutual agreement
  • P.S. Want to prepare better and Grow yourself? Check our training and development resources and tailor your own PDP – free for any passionate IT professional at



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