Senior User Experience Researcher Remote

Responsibilities

• Conduct research to identify user needs and product market fit to help inform strategy and capabilities to be built
• Refine research requests in collaboration with multiple stakeholders within highly-matrixed, cross-functional project teams
• Recruit participants representing target audience, conduct moderated or unmoderated research, and analyze results
• Build relationships with stakeholders to better understand business needs and the context of problem areas and target users
• Report findings and relevant insights to cross-functional project teams and archive results
• Tailor communications (content focus, style, format, etc.) for different audiences as appropriate
• Facilitate the gathering and synthesizing of diverse insights in ambiguous problem spaces
• Collaborate with experience and content designers within the human-centered design process to design exceptional experiences for customers
• Apply and adapt design and research processes to fit needs of project

Requirements

• 3+ years of experience as a User Experience Researcher, conducting qualitative research in a product development setting
• Strong experience in developing research plans using methods appropriate to addressing research questions
• Proven ability to recruit participants representing target audience, conduct moderated or unmoderated research, and analyze results
• Experience in reporting findings and relevant insights to cross-functional project teams, tailoring communication for different audiences as appropriate
• Deep knowledge in low-to-medium complexity surveys, focus groups, diary studies, participatory design, contextual inquiry, concept study, Kano, card sorting (open & closed), and tree-testing
• Excellent relationship-building skills to better understand business needs and the context of problem areas and target users
• Fluency in spoken and written English, with at least an Upper-Intermediate level competency

Nice to have

• Experience with Conversion Optimization, Search & Refine and Conversion Optimization

We offer

• Learning Culture - We want you to be the best version of yourself, that is why we offer unlimited access to learning platforms, a wide range of internal courses, and all the knowledge you need to grow professionally
• Health Coverage - Health and wellness are important, that is why we have you and up to four family members in a premiere health plan. We have a couple of options, so you can choose what is best for you and your family
• Visual Benefit - Seeing your work for us would be a sight for sore eyes. We want your vision to always be at 100% which is why we offer up to $200.000 COP for any visual health expenses
• Life Insurance Plan - We have partnered with MetLife to offer a full-coverage Ife insurance plan. So, your family is covered, even if you are gone
• Medical Leave Coverage - We are one of the few companies that cover 100% of your medical leave, for up to 90 days. Your health is the most important thing to us
• Professional Growth Opportunities - We have designed a highly competitive and complete development process, where you will have all the tools to get where you have always wanted to be, personally and professionally
• Stock Option Purchase Plan - As an EPAMer you can be more than just an employee, you will also have the opportunity to purchase stock at a reduced price and become a part owner of our organization
• Additional Income - Besides your regular salary, you will also have the chance to earn extra income by referring talent, being a technical interviewer, and many more ways
• Community Benefit - You will be part of a worldwide community of over 50,000 employees, where you can learn, challenge yourself, stand out, and share your knowledge and experience with multicultural teams!