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IDC MarketScape: Worldwide Experience Design Services & Worldwide Experience Build Services 2023-2024 Vendor Assessments

IDC MarketScape: Worldwide Experience Design Services & Worldwide Experience Build Services 2023-2024 Vendor Assessments

In today’s digital landscape, businesses must find a way to deliver compelling and differentiated experiences to customers amid a sea of competitors and disruptors.

Customers expect exciting and interesting experiences that are delivered consistently across brand touchpoints, and generating these experiences requires careful consideration for businesses. But finding the right partner to design, build and implement an enticing customer experience (CX) is its own unique challenge.

The IDC MarketScape: Worldwide Experience Design Services 2023-2023 Vendor Assessment and IDC MarketScape: Worldwide Experience Build Services 2023-2024 Vendor Assessment are two reports that examine the strengths of global CX design and build companies for delivering value to clients interested in these services.

EPAM is excited to be named a worldwide Leader for both CX design and build services. Each report showcases our capabilities compared to other global CX leaders in the areas of customer experience design and execution, and highlights major clients and use cases.

The IDC MarketScape for Experience Services report noted that, “EPAM combines a heritage in nearshore-based software engineering and product development, and a strong portfolio of supporting assets and tools, with a more recent focus on experience design and build services, notably those services supplied through its Continuum brand. Based on conversations with EPAM's clients, the three areas where on average EPAM reference clients commended the firm most highly were value for money, people quality, and value creation.”

Learn more about the findings from IDC MarketScape and explore why EPAM can be the ideal partner for your CX journey. Fill out the form to receive a complimentary copy of the reports.

IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of ICT suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendors position within a given market. The Capabilities score measures vendor product, go-to-market and business execution in the short-term. The Strategy score measures alignment of vendor strategies with customer requirements in a 3-5-year timeframe. Vendor market share is represented by the size of the circles. Vendor year-over-year growth rate relative to the given market is indicated by a plus, neutral or minus next to the vendor name.

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