EPAM Catches the
The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020
EPAM Continuum is a strong performer as Forrester evaluates the top 12 global customer experience strategy consulting practices.
Businesses are adapting and becoming more flexible to meet consumer demands as a result of COVID-19 and a shift in customer priorities. Forrester’s latest research looks at the role that Customer Experience (CX) leaders must take to help their businesses create CX strategies for experience innovation and evaluates the leading consulting practices that support these new experiences.
According to Forrester, “practices that can help link CX visions to brand, back that connection with data-driven customer insights, and ensure the business succeeds by facilitating changes to the work environment position themselves to successfully deliver lasting CX transformations to their customers.”
A first-time participant in the evaluation, EPAM Continuum scored highest amongst vendors in the “Partner Ecosystems” criterion, proving, in our opinion, that EPAM Continuum’s approach to harnessing the collective power of our people, partners and communities allows us to serve as a catalyst for our clients’ success. Additionally, EPAM Continuum received the highest possible scores in the Client Engagement strategy criterion, reinforcing what we consider to be the importance of our “Deep Collaboration” approach, which considers engagement and collaboration with our clients and partners as a prerequisite for producing exceptional work.
To learn more about what it takes to successfully deliver lasting CX transformations and gain an understanding of the leading vendors who can support this transformation, download your complimentary copy of the report.
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