Consumers are no longer simply looking for a brand to provide a loyalty program with products and services. They now want programs that offer experiences.
In this webinar, EPAM and Salesforce experts will discuss what’s driving this change and explain how to build a loyalty program that meets the demands of today’s customers. Key topics covered include:
- The major trends causing a shift in customer loyalty
- Best practices for experiential programs from real client examples, like Shoe Carnival
- How the Salesforce Loyalty Program can help you create experiential loyalty that goes beyond the standard transaction
- How to measure the success of your program
Get a sneak peak of the session: