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Why IA is the Right Way to Navigate Around Cancelled Flights
White Paper
Looking ahead to the coming months, airlines must set their sights on making the creating a positive experience—which is not limited to the airport and flight experience—by connecting the complex network of customers, employees, partners, and technology through automated and data-driven solutions. The first airlines to solve for this will have a competitive advantage.
This white paper explores our findings from working with one airline client to solve a very specific challenge—an ever-increasing backlog of cancellations, vouchers, and rebooking—by implementing full-scale IA, which leverages a combination of chatbots, robotic process automation (RPA), machine learning (ML), data, analytics, and a CRM platform.
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Case StudyReimagining the Future of Travel to Singapore with Connect@Changi
Connect@Changi is the world’s first pilot business travel exchange facility aimed to provide a holistic ‘test-stay-work-meet’ experience for business travelers in Singapore.
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White PaperImproving Onboarding for Financial Services Institutional Clients
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White PaperHow Pandemic-Management Software Can Shape Your Company’s Future
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In the News
How Bacardi Served Up a New Digital Experience for Consumers
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BlogLeveraging Conversational AI as a Strategic Instrument
With natural language processing and robotic process automation, chatbots can help companies sustain and grow business, as well as increase profitability by enhancing productivity.
