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Why IA is the Right Way to Navigate Around Cancelled Flights
White Paper
Looking ahead to the coming months, airlines must set their sights on making the creating a positive experience—which is not limited to the airport and flight experience—by connecting the complex network of customers, employees, partners, and technology through automated and data-driven solutions. The first airlines to solve for this will have a competitive advantage.
This white paper explores our findings from working with one airline client to solve a very specific challenge—an ever-increasing backlog of cancellations, vouchers, and rebooking—by implementing full-scale IA, which leverages a combination of chatbots, robotic process automation (RPA), machine learning (ML), data, analytics, and a CRM platform.
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InfographicGifting a Seamless Digital Journey to Holiday Travelers
As the market grows even more competitive, travel brands must consider how they can improve the customer experience with digital wayfinding, hyper-personalization, as well as web and mobile platforms.
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Case StudySouthwest Airlines: Digital Wayfinding Design & Prototype
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Press ReleaseEPAM & Aer Lingus Transform Digital Travel Experiences
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White Paper
Travel in China: Building Virtuous Engagement
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BlogLeveraging Conversational AI as a Strategic Instrument
With advanced technologies like natural language processing and robotic process automation, chatbots can help companies sustain and grow business, as well as increase profitability by enhancing productivity.
