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Why IA is the Right Way to Navigate Around Cancelled Flights

Theodor Piletski

Managing Principal, Intelligent Automation Consulting, EPAM Continuum

Katerina Molchanova

Senior Director, Intelligent Automation, EPAM Continuum
White Paper
  • Travel & Hospitality

Looking ahead to the coming months, airlines must set their sights on making the creating a positive experience—which is not limited to the airport and flight experience—by connecting the complex network of customers, employees, partners, and technology through automated and data-driven solutions. The first airlines to solve for this will have a competitive advantage.

This white paper explores our findings from working with one airline client to solve a very specific challenge—an ever-increasing backlog of cancellations, vouchers, and rebooking—by implementing full-scale IA, which leverages a combination of chatbots, robotic process automation (RPA), machine learning (ML), data, analytics, and a CRM platform.

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