For over 20 years, Priceline ran its technology operations out of its data centers. While this approach worked well in the past, Priceline now needed to move from its physical data centers to the cloud to increase business agility and adaptability for two reasons:
- Priceline’s data centers supported an overwhelming workload. To serve the dynamic needs of its customers today, Priceline requires careful orchestration of over-provisioned capacity across hundreds of services so that a single data center can handle peak traffic at all times.
- The COVID-19 pandemic redefined the travel industry by altering travel patterns and bookings, requiring agencies to have more flexible infrastructure going forward.
In addition, Priceline’s data center leases were nearing an end, which also motivated the company to accelerate its digital transformation.
As one of the leading travel agencies in the world, Priceline sought to leverage the cloud to become more agile with their product, more flexible with their infrastructure and more dynamic with their customer data.