Skip navigation

Delivering True Omnichannel Engagement for Wiley Efficient Learning

Customer Story
  • Business Information & Media

With the goal of implementing a more efficient, robust, and modern eCommerce engine to power Wiley Efficient Learning, Wiley challenged EPAM to find a solution that could engage customers more seamlessly and provide users with one standardized, state-of-the-art experience across nine products, with plans to continuously add new items. EPAM followed through and delivered -- learn how in the webinar below!

Key Challenges

After years of steady revenue growth, Wiley found that its B2C eCommerce platform for Wiley Efficient Learning was becoming difficult to maintain and use, creating inefficiencies in customer order support and product management. The outdated system relied upon three separate, third-party platforms to execute a single online transaction, resulting in a complicated customer checkout experience on the front-end.

Solution Highlights

Using a globally distributed team with experts in five locations, including onsite support for the client, EPAM implemented SAP Hybris to provide an end-to-end commerce platform with the following features:

  • Digital and physical product catalog management
  • Shopping cart
  • Tax and payment processing
  • Standardization of PCI-compliant Wiley Payment Gateway
  • Rich integrations with existing Wiley backoffice systems
  • AWS infrastructure solution to host SAP Hybris platform

The Results

Based on the excellent results of the project, Wiley agreed to stage a joint webinar with EPAM called "How to Increase Revenue with a Powerful eCommerce Strategy." Presenters included:


Myles Bunbury

Global Hybris Competency Center Head
EPAM


Andrei Patapenka

Onsite Wiley Project Manager
EPAM


David Levine

IT Director & Technology Sponsor
Wiley


Isaac Gerber

Associate Director & eCommerce Project Lead
Wiley

Watch as Wiley shares how EPAM helped them achieve a 30% increase in year-over-year revenue, as well as a 70% increase in year-over-year mobile revenue, through the development and launch of a true customer-centric eCommerce experience. Wiley will also discuss its transformation story; from internal decision-making leading up to the engagement through the delivery of a customized SAP Hybris implementation for EfficientLearning.com.

Now you can leverage Wiley’s lessons learned to create your own successful eCommerce digital transformation story!

Hear from the Customer

“As we continue to scale our direct-sold eLearning products, we are investing in improved customer experiences from content discovery to course delivery and post-purchase care and support. EPAM has become a trusted partner as we push the edge of innovation when it comes to digital commerce services. Their ability to understand the big picture, together with their proven technical competency and delivery track record, made them our choice for this important digital initiative.”
CLAY STOBAUGH

CMO, Wiley

Hello. How Can We Help You?


Our Offices

  • Canada

    • Ottawa

      343 Preston Street,
      ON K1S 1N4, Ottawa
      Canada

      Map
    • Toronto

      5 Park Home Avenue,
      Suite 400,
      ON M2N 6L4, North York,
      Toronto
      Canada

      Map
      F: +1-416-595-1551
  • Mexico

    • Guadalajara

      Periférico Sur #8110,
      Col. El Mante
      45609 Tlaquepaque, Jalisco
      Mexico

      Map
  • United States

    • Newtown, PA

      41 University Drive,
      Suite 202,
      Newtown, PA 18940
      USA

      Map
      F: +1-267-759-8989
    • Bellevue, WA

      110 110th Ave. NE,
      Suite 310
      Bellevue, WA 98004
      USA

      Map
    • Boston, MA

      21 Drydock Avenue,
      Suite 410 W,
      Boston, MA 02210
      USA

      Map
    • Conshohocken, PA

      101 East 8th Ave,
      Suite 201,
      Conshohocken, PA 19428
      USA

      Map
    • Los Angeles, CA

      11601 Wilshire Blvd,
      Suite 350,
      Los Angeles, CA 90025
      USA

      Map
    • Mountain View, CA

      465 Fairchild Dr,
      Building B,
      Suite 221,
      Mountain View, CA 94043
      USA

      Map
    • New York, NY

      24 West 25th Street,
      5th Floor,
      New York, NY 10010
      USA

      Map
      F: +1-267-759-8989
    • Philadelphia, PA

      30 South 15th Street,
      9th Floor,
      Philadelphia, PA 19102
      USA

      Map
    • San Francisco, CA

      222 Kearny Street,
      Suite 308,
      San Francisco, CA 94108
      USA

      Map
    • Washington D.C.

      7901 Jones Branch Drive,
      Suite 400,
      McLean, VA 22102
      USA

      Map
  • Australia

  • China

    • Guangzhou

      Unit B01, 23/F,
      Yuexiuxinduhui Building,
      No. 236, 6th Zhongshan Road,
      Yuexiu District, Guangzhou,
      China 510180

      Map
    • 广州

      中国广州市越秀区
      中山六路236号
      越秀新都会大厦中座 23楼 B01室
      邮编510180

      地图
    • Shanghai

      Room B509, 5th Floor,
      48 Weihai Road,
      Huangpu District, Shanghai,
      China 200000

      Map
    • 上海

      上海市黄浦区
      威海路48号
      5楼B509室
      邮编200000

      地图
    • Shenzhen

      3/F, Block 5, Vision Shenzhen Business Park,
      9th Gaoxin South Road, 
      Shenzhen Hi-tech Industrial Park,
      Nanshan District, Shenzhen,
      Guangdong, China 518057

      Map
    • 深圳

      中国广东省深圳市
      南山区高新南九道
      威新软件园5号楼3楼
      邮编518057

      地图
    • Suzhou

      Building 12, Creative Industrial Park,
      328 Xinghu Street,
      Suzhou Industrial Park,
      Suzhou, China 215123

      Map
    • 苏州

      中国江苏省苏州市
      苏州工业园区星湖街328号
      创意产业园内12号楼
      邮编215123

      地图
  • Hong Kong

    • Hong Kong

      26F&17F, The Wellington Tower,
      198 Wellington Street,
      Central, HK

      Map
  • India

    • Bangalore

      Smartworks,  
      Global Technology Park,
      Block C, Outer Ring Rd,
      Adarsh Palm Retreat, Bellandur,
      Bengaluru, Karnataka 560103
      India

      Map
    • Hyderabad

      10, 11 & 12th Floors,
      Salarpuria Sattva Knowledge City,
      Plot No. 2, Phase - 1,
      Survey No. 83/1,
      Raidurgam Village,
      Serilingampally Mandal,
      Hyderabad, Telangana - 500081
      India

      Map
    • Pune

      SmartWork Business Center Pvt Ltd,
      Suite 8, Level 1,
      West Wing, Nyati Unitree,
      Samrat Ashok Road,
      Yerwada, Pune - 411006,
      Maharashtra
      India

      Map
  • Japan

    • Tokyo

      Floor 1-10-11
      Shibadaimon Centre Building 10th
      Shibadaimon Minato-ku
      Tokyo 105-0012
      Japan

      Map
      F: +81-03-6880-9201
  • Singapore

    • Singapore

      5 Shenton Way
      UIC Building, #10-01,
      Singapore (068808)

      Map
  • United Arab Emirates

    • Dubai

      EPAM Systems FZ-LLC Dubai Branch
      2307 Arenco Tower, Dubai Media City
      PO Box 501929 Dubai
      United Arab Emirates

      Map