AI Retail Return Predictor Powered by Salesforce
EPAM's AI Retail Return Predictor, powered by Salesforce, revolutionizes return predictability and brand loyalty in retail. Integrating multiple Salesforce products, including Data Cloud, Commerce Cloud and Einstein Predictions, this tool not only helps predict potential product returns but also provides deep, actionable insights to reduce return rates. It identifies potential product defects and seasonal trends, enabling proactive decision-making to improve inventory management and detect fraudulent behavior. Ultimately, it reduces return-related overhead and costs, while enhancing customer satisfaction and brand loyalty.
Key Retail
Challenges
The retail industry faces numerous challenges, including:
Customer Experience Issues
Customer Experience Issues
- High product return rates
- Poor customer satisfaction
- Low brand loyalty
Operational Efficiency Challenges
Operational Efficiency Challenges
- Inefficient inventory management
- Financial forecasting difficulties
Risk Management Problems
Risk Management Problems
- Fraudulent return activity
- Lack of predictive insights into sales & inventory
- Our Core Focus Areas
Our Solution
Creates Actionable Insights
Collects Useful Data
Learns from Past Data
Solution Features & Benefit