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EPAM + Salesforce

As a Salesforce partner with membership on various partner and technical advisory boards, we help shape the future of Salesforce products. In addition to our Salesforce expertise, we provide integrated consulting that solves the most complex business challenges, delivering connected, strategic solutions for holistic experience transformation. Our global, cross-functional teams use methodologies based on Salesforce implementation best practices and industry alignment to determine the optimal mix of products and features to drive real business value at speed.

EPAM + SALESFORCE AT A GLANCE

18+

Years of Experience Leading Salesforce-Driven Industry Transformations

4+

Acquisitions
Cloudworks, Emakina, PolSource, Ricston   

7,700+

Salesforce Certifications

2,700+

Salesforce, MuleSoft & Tableau Experts Worldwide

 

4.9

Out of 5 Customer Satisfaction Rating

300+

Global Brands that are Working with EPAM to Drive Innovation, Success & Competitiveness with Salesforce

Our Salesforce Offerings

01

Salesforce Contact Centre AI Coach

A new AI-powered tool that analyzes all correspondence between a customer service agent and customer and serves as a virtual coach to improve efficiency. 

02

Salesforce Data Cloud + Einstein 1 Platform

Enhance your business with predictive analytics for proactive decision-making. Our experts specialize in Salesforce AI strategies, driving AI transformation and performance optimization to keep you ahead in the market.

03

Hyper-Personalization Accelerator

EPAM’s Salesforce Marketing Cloud Personalization Accelerator can help you send hyper-personalized, dynamic customer emails at scale – automatically – maximizing your Salesforce investment.

04

Contact Center Modernization Assessment

We collaborate with you to establish your core service needs, delivering a product vision and prioritized capabilities across Salesforce AI, Digital Engagement and other Service Cloud features.

05

Data Maturity Assessment for Salesforce Data Cloud & Tableau

Access a free data assessment and discovery workshop to determine your organizational data maturity to leverage free Data Cloud and Tableau licenses.

06

Salesforce B2B Composable Commerce Accelerator

Seamlessly integrating Salesforce with B2B Commerce using Conscia, empowering D2C and B2B brands to deliver scalable, modern commerce experiences. It enhances flexibility, agility and customizability while enabling easy storefront updates without constant development.

07

Salesforce + Contentstack Composable Commerce Accelerator

Our Composable Commerce Accelerator lets you deliver modern, immersive eCommerce experiences for your customers at scale with improved flexibility, agility and customization. 

08

Salesforce Managed Services

We offer a range of Salesforce Managed Services to elevate and optimize your Salesforce ecosystem, including support and maintenance, application development and maintenance and staff augmentation. 

09

Net-Zero Sustainability with Salesforce

Our deep understanding of sustainable practices allows us to create solutions with Salesforce Net Zero Cloud that cater to unique contexts and needs.

10

Heroes: Salesforce Gamification App

Boost task completion, encourage collaboration and optimize overall performance with this adaptable solution. It bolsters team motivation and competition while allowing customization to fit your unique needs. 

01

Salesforce Contact Centre AI Coach

A new AI-powered tool that analyzes all correspondence between a customer service agent and customer and serves as a virtual coach to improve efficiency. 

02

Salesforce Data Cloud + Einstein 1 Platform

Enhance your business with predictive analytics for proactive decision-making. Our experts specialize in Salesforce AI strategies, driving AI transformation and performance optimization to keep you ahead in the market.

03

Hyper-Personalization Accelerator

EPAM’s Salesforce Marketing Cloud Personalization Accelerator can help you send hyper-personalized, dynamic customer emails at scale – automatically – maximizing your Salesforce investment.

04

Contact Center Modernization Assessment

We collaborate with you to establish your core service needs, delivering a product vision and prioritized capabilities across Salesforce AI, Digital Engagement and other Service Cloud features.

05

Data Maturity Assessment for Salesforce Data Cloud & Tableau

Access a free data assessment and discovery workshop to determine your organizational data maturity to leverage free Data Cloud and Tableau licenses.

06

Salesforce B2B Composable Commerce Accelerator

Seamlessly integrating Salesforce with B2B Commerce using Conscia, empowering D2C and B2B brands to deliver scalable, modern commerce experiences. It enhances flexibility, agility and customizability while enabling easy storefront updates without constant development.

07

Salesforce + Contentstack Composable Commerce Accelerator

Our Composable Commerce Accelerator lets you deliver modern, immersive eCommerce experiences for your customers at scale with improved flexibility, agility and customization. 

08

Salesforce Managed Services

We offer a range of Salesforce Managed Services to elevate and optimize your Salesforce ecosystem, including support and maintenance, application development and maintenance and staff augmentation. 

09

Net-Zero Sustainability with Salesforce

Our deep understanding of sustainable practices allows us to create solutions with Salesforce Net Zero Cloud that cater to unique contexts and needs.

10

Heroes: Salesforce Gamification App

Boost task completion, encourage collaboration and optimize overall performance with this adaptable solution. It bolsters team motivation and competition while allowing customization to fit your unique needs. 

01 / 10

Industry-Tailored Innovations

We are specialized in various industries…

Healthcare & Life Sciences

Retail & Consumer Goods

Media & Entertainment

Hi-Tech

Manufacturing & Automotive

Energy & Oil & Gas

Extended Capabilities


Tableau

By combining Tableau’s robust tools with our engineering excellence, we empower organisations to effectively analyze and present data, enabling-data-driven insights and decision-making.

MuleSoft

We are the MuleSoft experts, combining legacy Ricston teammates with connectivity and API-led delivery.

Learn about EPAM’s Salesforce Capabilities

  • CASE STUDY

Transforming Customer Experiences: Service Transformation for UK’s Largest Integrated Retail & Flexible Payments Provider

EPAM worked with The Very Group to implement Salesforce CRM and Service cloud using agile frameworks and coaching.

  • CASE STUDY

Reimaging the Direct-to-Consumer Model for Amerilife

EPAM worked with AmeriLife’s team to seamlessly orchestrate its tech ecosystem, which was anchored by Salesforce Sales Cloud.

01 / 02

Salesforce multi-cloud product expertise

Our team of 3,200+ Salesforce-certified professionals has expertise in B2C commerce, Einstein, Experience Cloud, Marketing Cloud, and includes expert status in Service Cloud and Managed Services.

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Service & Field Service
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Sales & Revenue
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Marketing
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Commerce
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Einstein, Tableau & Analytics
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Platform & Integration
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Industries
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Data & AI

Salesforce Awards & Recognition

 

Ready to create unified customer experiences and grow your business success with Salesforce? Get in touch.

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