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Integrated
Onboarding & Servicing
for Financial Services

Powered by Salesforce Financial Services Cloud with Regulated AI 

EPAM's Integrated Onboarding and Servicing solution leverages the power of Salesforce Financial Services Cloud (FSC) to deliver a seamless, intelligent and compliant customer experience – from onboarding to servicing – for retail banks, wealth and asset managers, insurance providers and all other types of financial services organizations.

By combining automated onboarding processes with a modern contact center solution – embedded with AI and Agentforce – EPAM helps organizations drive faster issue resolution, higher Net Promoter Scores (NPS) and lower operational costs across the entire sales and service process.

Key Features & Benefits

How We Work with You

Salesforce FSC Migration

AI & Agentforce Integration

Contact Center Modernization

Customer 360 View

Our Accelerators

We offer a range of accelerators and expertise to support your Salesforce journey, including:

01

Salesforce Financial Services Cloud Migration

Transition smoothly to Salesforce’s Financial Services Cloud with our comprehensive migration approach.

02

Agentforce Use Cases & Kickstarter

Leverage Agentforce for financial services to enhance customer interactions and streamline processes.

03

AI & Data Assessment 

Integrate AI into your banking and insurance processes with our detailed assessment and roadmap.

04

Contact Center Modernization with FSC

Upgrade your contact center with modern solutions and integrated AI.

05

AI Coach & Service Voice Expertise

Enhance your service capabilities with AI-driven coaching and voice solutions.

06

Einstein AI with FSC

Utilize Salesforce's Einstein AI to gain deeper banking and insurance insights and improve decision-making.

01

Salesforce Financial Services Cloud Migration

Transition smoothly to Salesforce’s Financial Services Cloud with our comprehensive migration approach.

02

Agentforce Use Cases & Kickstarter

Leverage Agentforce for financial services to enhance customer interactions and streamline processes.

03

AI & Data Assessment 

Integrate AI into your banking and insurance processes with our detailed assessment and roadmap.

04

Contact Center Modernization with FSC

Upgrade your contact center with modern solutions and integrated AI.

05

AI Coach & Service Voice Expertise

Enhance your service capabilities with AI-driven coaching and voice solutions.

06

Einstein AI with FSC

Utilize Salesforce's Einstein AI to gain deeper banking and insurance insights and improve decision-making.

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Ready to streamline customer journeys, boost NPS, cut costs and drive results? Get in touch.

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