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Transforming Customer Experiences: Service Transformation for UK’s Largest Integrated Retail & Flexible Payments Provider

In this candid interview, The Very Group’s Samantha Gallimore, Customer Care Product Lead, and Bhav Patel, Customer Care Program Lead, speak to EPAM’s Jonathan Kane, Senior Director, Strategic Innovation, about their experience working with EPAM.

Learn how The Very Group worked in true partnership with EPAM to implement Salesforce CRM and Service cloud using agile frameworks and coaching. You’ll hear how the project quickly and effectively elevated customer experiences and made transformative changes for the company’s team operations. 


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