Step into the future of patient care with EPAM’s groundbreaking AI-Driven Patient Experience. Streamlining patient support workflows within life sciences and healthcare organizations, our cutting-edge solution is built on Salesforce Life Sciences Cloud and powered by AI innovation. This scalable, modern framework features a next-gen omnichannel contact center integrating connected devices, AWS infrastructure and Salesforce Data Cloud with Agentforce. It is designed to transform patient interactions and streamline operations.
Key Challenges
Fragmented customer data causing delays in patient care
Delayed issue identification and response
Regulatory requirements that make technical support training complex and time-consuming
Low customer satisfaction (CSAT) score amongst patients
Poor patient adherence and increased therapy discontinuation
Features & Benefits
OUR CLIENT SOLUTIONS & ENGAGEMENTS
EPAM customers using the AI-Driven Patient Experience have found the following benefits:
- Improved therapy adherence and outcomes with connected device insights
- Reduced operational costs with a modern AI-powered contact center solution featuring Agentforce
- Elevated patient experiences with actionable sentiment insights and faster resolutions
- AI-facilitated alignment with SOPs
- Continuous improvement with real-time performance insights for agents
Discover how EPAM’s AI-enhanced solution revolutionizes patient support, enabling personalized, proactive and trustworthy care while helping you to meet compliance and efficiency goals. Unlock the full potential of your Patient Support Program to deliver better outcomes for both patients and providers today.
Our Accelerators
The Solution provided by EPAM is provided “AS IS”, Without Warranty. EPAM disclaims all warranties, including the implied warranties of merchantability and fitness for a particular purpose. The content provided on this offering webpage is for informational purposes only. EPAM is not a law firm or medical practice and does not provide any legal, medical or other regulatory advice or services. EPAM is not responsible for Customer’s legal and/or regulatory compliance and should not be relied upon for such compliance. Customer is solely responsible for determining whether the Solution is sufficient to allow Customer to comply with any laws. EPAM is not a medical device manufacturer and the Solution does not constitute a medical device. The Customer remains responsible for its use of the Solution and any decisions Customer makes based on the inherent elements of the Solution.
Ready to transform your patient experience? Contact us today to get started on your multi-cloud personalization journey.