The healthcare and life sciences industry faces significant challenges due to fragmented, redundant and tedious patient-support processes. Manual workflows often lead to data entry errors, prior-authorization denials and longer dispensing timelines. Siloed systems that do not enable collaboration and lack transparency can result in frustrating experiences for patients, health care professionals (HCPs) and case managers alike. 

For example, statistics show that due to a lack of clarity and accessible communications, prescriptions are not used effectively, leading to undesirable clinical outcomes and increased cost of care.

Up to 30% of patients never fill their prescription, and among those who do, up to 50% discontinue in the first year, severely impacting clinical outcomes and total cost of care. ¹

1: National Library of Medicine

The Connected Patient Experience framework addresses these issues by providing an integrated platform that supports every step of the patient's journey, from onboarding to post-treatment follow-up. Our approach emphasizes the importance of a connected patient experience, where every interaction is an opportunity to improve care and foster trust. With our deep expertise in Salesforce implementation in healthcare and life sciences, we can help organizations navigate the complexities of modern healthcare delivery.

The framework leverages our One Health Patient Portal accelerator, which offers patient services capabilities, created to deliver next-generation patient support programs, as well as other offerings in EPAM’s portfolio, including a version of the One Health Patient Portal accelerator dedicated to CAR-T.

One Health Patient Portal is built to empower patients, with easy access to medical records, appointments, tasks, community support and wellness resources. The portal aims to improve patient engagement, streamline communication with healthcare professionals and enhance overall patient experiences throughout their journey.

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