Wealth Professional – by Steve Randall
Banks and other financial services providers can no longer rely on a one-size-fits-all strategy as consumers demand the perfect fit for them.
But the big challenge for the firms that are most successful is keeping up with the myriad requirements of clients, when the pace of change is so fast.
An international study of 21,000 consumers in Canada, US, UK, Germany, Netherlands, Singapore, and Hong Kong has identified the increasingly diversified and fragmented banking landscape, the financial needs of younger consumers, the complex relationship between digital and "real-world" banking, and the hype surrounding crypto investing.
It was conducted by consulting firm EPAM, whose president of EU and APAC markets, Balazs Fejes, says things change fast.
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To check out the full Consumer Banking Report, click here.