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How Conversational AI is Revolutionizing Banking as We Know it

The FinTech Times – by Polly Jean Harrison

This involves the ability of software to understand the intent behind what a human is saying and respond in an intelligent, conversational way. In the last decade, technologies and use cases have evolved so rapidly that CAI is practically a regular feature in the everyday lives of most consumers, whether that’s interacting with a customer service chatbot or asking questions to a voice assistant like Siri or Alexa.

In light of this, EPAM has produced a white paper outlining 7 Lessons Learned from the Field as a practical guide for both business leaders and technologists with customer-facing responsibilities in banking. The power of natural language and emotional awareness in interaction should not be underestimated, and CAI is a crucial part of modern customer experience strategy, helping your bank stand out from the crowd, build new relationships and strengthen existing ones.

To read the full article, click here.

Read the white paper, Conversational AI in Banking: 7 Lessons Learned from the Field, here.