System Operations Support Guadalajara, Mexico

Responsibilities

• Production Stability: Take ownership of production stability and problem resolution for Quant/Enterprise Technology systems during core business hours
• Production Environment: Ensure the readiness and effective operation of production environments, conducting routine maintenance on file, data store, and job control systems
• On-Call Support: Participate in on-call rotations, being available to address issues outside regular business hours
• Complex Issue Resolution: Investigate complex issues related to production delivery, conduct root cause analyses, establish solutions, and oversee the necessary steps for resolution
• Risk Management: Identify and manage risks, promptly flag significant issues, and escalate incidents when required
• Client Focus: Deliver results, productivity, quality, and value to clients, meeting their deadlines and objectives while remaining an honest, realistic, and dedicated partner
• Deployment: Deploy patches and full-stack updates into production, ensuring seamless operations
• Disaster Recovery Testing: Lead regular disaster recovery testing and improve the process continually
• Innovation: Play an active role in proposing innovative technologies, tools, and approaches to improve processes and solve business problems

Requirements

• Intermediate SQL: Proficiency in MS SQL databases
• Scripting: Intermediate knowledge of PowerShell or C#
• Troubleshooting: Strong troubleshooting skills
• Technical Experience: Hands-on experience in creating, improving, supporting, and releasing technical solutions, preferably in a Microsoft environment
• Coding Skills: Understanding of object-oriented programming language coding principles
• Technical Stack: Experience with RESTful services, SQL databases, AMQP
• CI/CD: Familiarity with CI/CD tools such as Bitbucket, Control-M, Grafana, Octopus, and TeamCity
• ITIL: Understanding of ITIL processes

Nice to have

• Reactive Programming: Experience with ReactiveX
• Programming Languages: Knowledge of Python, Scala, or Go programming languages
• Reporting Tools: Experience with reporting tools like JasperReports, DynamicReports, or QlikView
• Complex Environments: Experience working in complex environments with multiple dependencies
• Monitoring Tools: Familiarity with monitoring tools such as Grafana, Victoria Metrics, SolarWinds, and Elasticsearch

We Offer

• Career plan and real growth opportunities
• Unlimited access to LinkedIn learning solutions
• International Mobility Plan within 25 countries
• Constant training, mentoring, online corporate courses, eLearning and more
• English classes with a certified teacher
• Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
• Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
• Flexible work schedule and dress code
• Collaborate in a multicultural environment and share best practices from around the globe
• Hired directly by EPAM & 100% under payroll
• Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
• Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
• 13 % employee savings fund, capped to the law limit
• Grocery coupons
• 30 days December bonus
• Employee Stock Purchase Plan
• 12 vacations days plus 4 floating days
• Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
• Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
• Monthly non-taxable amount for the electricity and internet bills

Conditions

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