Get in touch with us. We'd love to hear from you.
Forrester: The State of Digital Insurance, 2021
Analyst Report
Insurtechs have slowly been disrupting the industry, putting increased pressure on incumbent insurance companies to deliver better and more competitive customer experiences. As a result, many insurance organizations have prioritized their technology agendas and ushered in a new era of digital offerings, but often unsuccessfully. Some insurance businesses have tried to adopt new technologies without an underlying strategy, creating inefficiencies to existing processes and costing companies valuable time and talent.
The companies that have been successful are those that evaluated their tech gaps and opportunity areas for innovation, and worked with digital partners to design processes and implement solutions that create a better customer experience. Initiatives and capabilities like design thinking, customer journey mapping and lean process mapping help organizations create human-centric technology solutions that address their evolving customer service needs.
Forrester’s The State of Digital Insurance, 2021 report explores how digital technologies are changing the industry’s customers, competitors, products and operations, focusing on three key themes:
- COVID-19 increasing insurers’ digital urgency
- Agility and innovation as the top drivers for insurance transformation
- Insurers digitizing the customer lifecycle end-to-end
Download the full report to learn how the right partner can help companies design, build and manage digital customer experiences in the context of digital transformation.
Get Report
-
BlogHow to Fix Digital Account Opening (Part I)
Many retail banks today rely on outdated digital account opening experiences that weren’t designed with modern technology and current customer expectations in mind. But the process can be fixed.
-
VideoBeyond Transactional: How to Engage Retail Bank Customers
-
BlogThe Top Three Findings from Adobe Summit 2022
-
Blog
The State of Digital Asset Custodial Services in 2022
-
InfographicDigital Transformation in Retail Banking: Trends and Implications
Our research highlights the challenges and opportunities facing the retail banking industry today, and how regional banks can capitalize to remain competitive.
