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The Shifting Landscape of the Insurance Industry Driving Claims Transformation
Blog
Claims organizations have progressively become customer focused — in some instances, they’re the only interaction point between customers and a carrier outside of policy purchasing and renewals. This has created unprecedented pressure on claims organizations to not only deliver quality outcomes for the carrier but also provide exceptional service and experience for the customer and their producer.
Shifting economic dynamics have driven claims organizations to no longer be viewed as pure cost centers. There is increasing expectation for claim units to operate efficiently and at near equilibrium.
Together, these factors put significant strain on a carrier’s claim technologies and platform ecosystems. Patch-work solutions are incapable of supporting modern systems and advancing capabilities.
In our next blog post, we will explore the emerging trends that are impacting and being leveraged across the claims industry.
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BlogNew Opportunities Driving Digital Transformation for Claims Organizations
Carriers are implementing multiple solutions to drive transformation of the claims organization by shifting away from only replacing legacy platforms and moving toward a multi-faceted approach.
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BrochureClaims Organizations on the Road to Digital Transformation
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InterviewThe Future of Digital Transformation in Insurance
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Event
American Banker 2022 Digital Banking Conference
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In the NewsHow Retail Brands Can Actually Be Successful in the Metaverse
EPAM Continuum’s Erica Moreti shares in Marketing Mag how the metaverse is kicking off web 3.0 and the creator’s economy, and why retail brands should get in early and establish a digital presence.
