Salesforce Service Agent AI Coach
EPAM’s Salesforce Service Agent AI Coach is a new AI-powered tool that analyzes all correspondence a customer service agent has with a customer. Through this analysis, Service Agent AI Coach can provide relevant feedback on how the case agent performs, identify areas for improvement and share overall customer sentiment throughout the case. It serves as a virtual coach, assisting agents in resolving customer issues more effectively and efficiently.
of cases are reviewed manually by customer support managers
is the average customer support turnover rate*
is the average cost to replace one customer support agent*
Key Features & Benefits