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Identifying Retail Customer Needs

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The Banker – Elizabeth Lumley

Identifying Retail Customer Needs

In The Banker Masterclass video series, we discuss the unbundling of the bank, customers' desire for information, personalization and ubiquitous banking, as well as the future of the bank branch with Panos Archondakis.

Despite shifts towards digital, a large percentage of customers value their bank relationships and desire more frequent and accessible financial information and physical interactions, according to EPAM Systems’ recent Global Consumer Banking Report.

Click here to register to watch the video series.  

To read the full Consumer Banking Report, click here.