4TechnoLab – by staff writers
The Aviation industry is experiencing a ground-breaking change with the waves of technological advancements. The transformations with eclectic ideas are creating wonders in the airport premises and surprising the passengers traveling to their destinations. Some of the attractions are self-driving robots and wheelchairs, flying taxi services, AI machines, captivating screens, etc. Because of the right mix of these technologies, Airlines get a sustainable growth and increase in profits. By harnessing the power of captivating platforms like robotics, IoT, AI, biometrics, etc., the Airline industry can stay challenging and competitive, dominating the market.
Here we have listed some of the staggering technology trends that would bring an impactful change in the Aviation industry.
- Business jet aircraft for carbon neutral operation
- Customer service will be on a priority
“Airline travel dropped 95% in April, and recovery of passenger demand to pre-COVID-19 levels is optimistically estimated to take 2.5 years or pessimistically, 6 years. What separates airlines that will reconnect with their passengers sooner than later? Customer service. EPAM, a $2.2 billion software design company, categorized major airlines into three categories: those that were reasonably well-prepared for a pandemic, those that were predominantly unprepared but have restored day-to-day operational efficiency, and those that were completely unprepared and are still struggling to navigate any sense of customer relations.
EPAM worked with an airline in the second category to solve a major challenge-an ever-increasing backlog of cancellations, vouchers, and rebooking-by implementing full-scale intelligent automation, which leverages a combination of chatbots, robotic process automation (RPA), machine learning (ML), data, analytics, and a CRM platform. The result was an 85% reduction in manual record handling time, 20+% call center volume reduction and a 1.2-point increase on a scale of 1-10 in customer satisfaction.”
- Theodor Piletski, Managing Principal, Intelligent Automation Consulting, EPAM Continuum & Katerina Molchanova, Senior Director, Intelligent Automation, EPAM Continuum
3. Time-efficiency is a key
4. Intermittent fault detection and isolation in electrical systems
5. Military aviation challenged with readiness issues
6. Shorter regional flights, electric propulsion & electric planes
7. Liquid scanning to detect contents
8. Flying Taxis for Passengers
9. Inflight Connectivity
10. Self-driving robots in Airport
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