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Exclusive Interview with Jonathan Lupo, VP of Experience Design, EPAM Systems, Inc

Analytics Insight

Currently, almost every sector is undergoing major trends of digital transformation and there are several companies that provide expert consultation on this matter. EPAM is a leading digital transformation service and product engineering company. Analytics Insight has engaged in an exclusive interview with Jonathan Lupo, VP of Experience Design, EPAM Systems, Inc.

Jonathan Lupo is a human-centered design leader with more than 20 years of experience creating new, multichannel, digital products for businesses that span many verticals, including healthcare, retail, eCommerce, and life sciences. His focus is on customer experience—improving enterprise and consumer CX, and helping clients create human-centered cultures as they undergo digital transformation initiatives. Lupo has helped several leading household brands envision and implement multi-channel and immersive (AR/VR) customer experiences. He co-founded Empathy Lab, a digital strategy and user experience design firm acquired by EPAM. At Empathy Lab, he acted as Chief Experience Officer (CXO) and was responsible for establishing the firm’s UX design, visual design, content strategy practice, tools, and service offerings.

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Listen to the podcast ‘Silo Busting 31: Putting Digital Experience Design to the Test with Philip Soffer & Jonathan Lupo’, here: