EPAM + Salesforce

As a trusted consulting and implementation Salesforce partner, we help our customers from around the world determine the optimal mix of Salesforce products and features to drive business transformation. Through our deep engineering expertise, we define the right approach and combination of middleware and APIs to integrate these solutions with on-premises applications.

EPAM + Salesforce at a Glance

10+

Years of Experience Leading Salesforce Implementation Projects

800+

Salesforce Consultants & Engineers Worldwide

4.6 out of 5

Customer Satisfaction
Rating

700+

Salesforce
Certifications

100+

Projects
Delivered

EPAM’S OVERALL SALESFORCE CAPABILITIES

CONSULTING

Business processes review
Implementation of Salesforce Best Practices
Configuration of full-scale solutions

APPLICATION DEVELOPMENT

Implementation based on configuration and APEX/Visualforce
Implementation of Sales, Service and custom solutions
Business processes automation

SYSTEMS INTEGRATION

Integration with external systems using REST, SOAP and BULK APIs
Integration using third-party connectors
CTI Integration
UI integration (Canvas)

IMPLEMENTATION OF APPEXCHANGE APPS

Development of custom packages
Support of Salesforce security review
Support of release packages and deployment to customers

MIGRATION OF LEGACY APPLICATIONS

Analysis of legacy apps
Implementation of new apps using Salesforce Best Practices
Automated data migration

SUPPORT & MAINTENANCE

Different levels of end-user support
Testing and bug fixing
Solution enhancements
Release management

SALESFORCE CLOUD EXPERTISE

Sales & Service Cloud, CPQ, Field Service Lightning, Salesforce Platform

Establish well-defined sales processes by managing lead qualification and conversion, contract management and configuration of Sales Console—all with Lightning platform
Implement quotation management solutions (CPQ)
Create robust, customer-oriented, multichannel service experiences through case management, knowledge base, call centers, chat bots and other channels
Leverage Filed Service Lightning (FLS) to deliver flexible services based on time constraints and provide real-time data from any device on-site
Develop custom event management solutions and applications using Apex, Visualforce and approvals

Commerce Cloud

Develop and support a fully featured store
Provide a full set of embedded services
Implement Business Manager extensions
Leverage custom-built accelerators and connectors/cartridges
Apply headless architecture using a variety of technology stacks
Integrate third-party services across different domains (tax, payment, rating, review, fraud detection, visualization, etc.)
Provide advanced eCommerce capabilities, including analytics, personalization, content management, search, etc.
Perform high-level discovery site readiness assessments
Run Einstein AI configurations

Community Cloud

Implement self-service portals for customers, partners, agents, patients and members
Customize solutions, meeting unique brand requirements
Connect medical data from third-party systems to generate a comprehensive view on a single page
Build dynamic, reusable Lightning components for Community Cloud to save time and reduce costs
Leverage Google Analytics for a 360-degree customer view

Health Cloud

Provide a comprehensive view of patient and prescriber profiles, including care plan, care team, appointment scheduling, quotation, etc.
Develop custom healthcare applications for diagnostics and preventive care
Provide self-service portals for patients and agents (services requests, Live Agent platform, etc.)
Monitor critical online channels and conversations, and distill the information to create actionable insights in Health Cloud
Adjust processes to adapt to a remote service model, implement preventative measures and enhance virtual patient engagement
Leverage IoT technologies to capture known indicators for proactive customer service while dramatically reducing downtime

Marketing Cloud, Pardot

Develop and integrate complex-cross channel marketing campaigns with CRM to nurture leads and prospects through timely and effective promotion and actionable campaign management processes
Help customers define personas, create journeys, segment audiences and create personalized content for omnichannel marketing
Implement personalized digital communications to enable dynamic, highly personalized and triggered campaigns based on predictive intelligence (e.g. user behavior, preferences and segmentation)
Use social and web technologies to collect customer feedback and drive actions to help clients respond quickly to their customers
Run Pardot for B2B marketing automation to streamline revenue growth and accelerate sales

Integration Cloud

Provide consulting services using the MuleSoft API management integration platform, including strategy and architecture, API and integration programs operation, API development, integration solutions, etc.
Connect Salesforce with applications by choosing the right approach and integration technologies, including MuleSoft, Dell Boomi, Informatica Cloud, Salesforce Connect, Jitterbit, REST / SOAP, Bulk API, Amazon S3, etc.
Leverage connectors and third-party solutions for SSO, CTI, Salesforce Marketing Cloud Connector, Marketo, JIRA Connector, LinkedIn Sales Navigator, Seismic and email services

Why work with EPAM?

Full-Service Consulting & Strategy

Holistic Salesforce product implementation expertise
Digital strategy and design of full-scale solutions on Salesforce
Consulting support for the creation of Salesforce CoE, change management and intelligent automation
Strategic guidance on Salesforce products, licenses and architecture
A highly skilled global team of engineers for implementation and product development

Engineering Experience

Configuration and custom development on Salesforce Lighting, APEX and JavaScript
Extensive data and system integration capabilities, data migration, CI/CD and automation
Wide integration expertise using middleware (MuleSoft, Dell Boomi, Informatica, Jitterbit, etc.), connectors (CTI, SSO, JIRA Connector, DocuSign, Conga, etc.) and custom APIs (REST, SOAP, Bulk, Streaming, etc.)
Development of custom packages for AppExchange, including security review and solution deployment