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EPAM + Salesforce

Salesforce is the leading customer success platform. As a trusted implementation partner, EPAM helps clients determine the right mix of Salesforce Cloud products and features to drive transformation projects. Through our deep engineering expertise, we choose the right approach and combination of middleware and APIs to integrate these solutions with on-premises applications.

EPAM is a Salesforce Silver Partner

EPAM + Salesforce at a Glance

7+

Years of Experience Leading Salesforce Implementation Projects

120+

Worldwide Salesforce Consultants & Engineers

9.5

Customer Satisfaction Rating

80+

Salesforce-Certified Professionals, Including Solution Architects

50+

Salesforce
Projects

EPAM’S OVERALL SALESFORCE CAPABILITIES

CONSULTING

  • Business processes review
  • Implementation of Salesforce Best Practices
  • Configuration of full-scale solutions

APPLICATION DEVELOPMENT

  • Implementation based on configuration and APEX/Visualforce
  • Implementation of Sales, Service and custom solutions
  • Business processes automation

SYSTEMS INTEGRATION

  • Integration with external systems using REST, SOAP and BULK APIs
  • Integration using third-party connectors
  • CTI Integration
  • UI integration (Canvas)

IMPLEMENTATION OF APPEXCHANGE APPS

  • Development of custom packages
  • Support of Salesforce security review
  • Support of release packages and deployment to customers

MIGRATION OF LEGACY APPLICATIONS

  • Analysis of legacy apps
  • Implementation of new apps using Salesforce Best Practices
  • Automated data migration

SUPPORT & MAINTENANCE

  • Different levels of end-user support
  • Testing and bug fixing
  • Solution enhancements
  • Release management

SELECT EXPERTISE IN SALESFORCE CLOUD PRODUCTS

Sales Cloud

The Sales Cloud empowers sales teams to sell faster, smarter and the way they want.

  • Quotation management solutions
  • Bespoke sales process for geo-dispersed sales teams
  • Enhanced sales pipeline for cross/up-sell opportunities
  • Customer segmentation and performance measurement

Service Cloud

The Service Cloud enables companies to deliver smarter, faster and more personalized customer service and support.

  • Bespoke case management
  • Automated support desk management
  • Ticket analysis & allocation

Commerce Cloud

The Commerce Cloud empowers brands to unify the customer experience across all points of commerce, including mobile, web, social and store.

  • Full-featured stores development & support
  • Business Manager extensions
  • Third-party services integration
  • Payment systems
  • Pipeline-Controllers migration
  • Full set of embedded services
  • High-level discovery site readiness assessment

Salesforce Platform

The Salesforce Platform delivers robust, scalable, trusted and flexible infrastructure to empower IT to stop worrying about hardware and maintenance, and start driving real business results, faster.

  • Custom event management app development using APEX, VisualForce and approvals
  • Custom healthcare apps for diagnostics and preventive care
  • Community portal migration from Classic to Lightning
  • Development of reusable lightning components for Community Cloud

Community Cloud

The Community Cloud enables companies to quickly create and manage trusted, branded digital destinations for customers, partners and employees.

  • Streamlining of geo-dispersed user onboarding
  • Checkout process enhancement
  • Commerce solution payment modernization

Integration Cloud

Salesforce Integration Cloud transforms how experiences that cross Clouds, Orgs, systems outside of Salesforce and every online interaction are built and consumed.

  • Digital/mobile Integration
  • MuleSoft ESB-based integration with on-premises/third-party apps
  • Data warehouse integration
  • Service/Sales Cloud integration
  • ETL-based real-time/batch integration
  • Integration to Oracle sources and external partner web services