EPAM + Salesforce

Salesforce is the leading customer success platform. As a trusted implementation partner, EPAM helps clients determine the right mix of Salesforce Cloud products and features to drive transformation projects. Through our deep engineering expertise, we choose the right approach and combination of middleware and APIs to integrate these solutions with on-premises applications.

EPAM is a Salesforce Silver Partner

EPAM + Salesforce at a Glance

9+

Years of Experience Leading Salesforce Implementation Projects

200+

Worldwide Salesforce Ecosystem Consultants and Engineers

9.3

Satisfaction
Rating

300+

Salesforce-Certified Professionals, Including Solution Architects

Salesforce Product Development Outsourcer
(PDO) Partner

450+

Salesforce
Experience

EPAM’S OVERALL SALESFORCE CAPABILITIES

CONSULTING

Business processes review
Implementation of Salesforce Best Practices
Configuration of full-scale solutions

APPLICATION DEVELOPMENT

Implementation based on configuration and APEX/Visualforce
Implementation of Sales, Service and custom solutions
Business processes automation

SYSTEMS INTEGRATION

Integration with external systems using REST, SOAP and BULK APIs
Integration using third-party connectors
CTI Integration
UI integration (Canvas)

IMPLEMENTATION OF APPEXCHANGE APPS

Development of custom packages
Support of Salesforce security review
Support of release packages and deployment to customers

MIGRATION OF LEGACY APPLICATIONS

Analysis of legacy apps
Implementation of new apps using Salesforce Best Practices
Automated data migration

SUPPORT & MAINTENANCE

Different levels of end-user support
Testing and bug fixing
Solution enhancements
Release management

SELECT EXPERTISE IN SALESFORCE CLOUD PRODUCTS

Sales Cloud

The Sales Cloud empowers sales teams to sell faster, smarter and the way they want.

Quotation management solutions
Bespoke sales process for geo-dispersed sales teams
Enhanced sales pipeline for cross/up-sell opportunities
Customer segmentation and performance measurement

Service Cloud

The Service Cloud enables companies to deliver smarter, faster and more personalized customer service and support.

Bespoke case management
Automated support desk management
Ticket analysis & allocation

Commerce Cloud

The Commerce Cloud empowers brands to unify the customer experience across all points of commerce, including mobile, web, social and store.

Full-featured stores development & support
Business Manager extensions
Third-party services integration
Payment systems
Pipeline-Controllers migration
Full set of embedded services
High-level discovery site readiness assessment

Salesforce Platform

The Salesforce Platform delivers robust, scalable, trusted and flexible infrastructure to empower IT to stop worrying about hardware and maintenance, and start driving real business results, faster.

Custom event management app development using APEX, VisualForce and approvals
Custom healthcare apps for diagnostics and preventive care
Community portal migration from Classic to Lightning
Development of reusable lightning components for Community Cloud

Community Cloud

The Community Cloud enables companies to quickly create and manage trusted, branded digital destinations for customers, partners and employees.

Streamlining of geo-dispersed user onboarding
Checkout process enhancement
Commerce solution payment modernization

Integration Cloud

Salesforce Integration Cloud transforms how experiences that cross Clouds, Orgs, systems outside of Salesforce and every online interaction are built and consumed.

Digital/mobile Integration
MuleSoft ESB-based integration with on-premises/third-party apps
Data warehouse integration
Service/Sales Cloud integration
ETL-based real-time/batch integration
Integration to Oracle sources and external partner web services

Why work with EPAM?

Strong Salesforce Partnership

EPAM is a preferred partner for Salesforce products, implementation and custom solutions development

Full-Service Multi-Cloud Competency

Holistic Salesforce product implementation expertise, including Commerce, Sales, Service, Community, Marketing and Analytics Cloud
90% of resources are multi-Salesforce certified

Engineering Experience

Extensive data and system integration capabilities, data migration, and CI/CD around Salesforce and automation

Design Thinking Expertise

Hands-on experience helping clients with digital transformation vision and processes
Strong focus on business goals, additional value and measurable results

Global Presence

Our onsite and global model brings commercial and delivery value, covering all time zones
Salesforce experts are based in the US, UK, France, Hungary, Belarus, Ukraine, Russia and India

Industry Proficiency

Consultants with deep knowledge of and experience in: